Nuffield Health

Director of Operations

The closing date is 26 November 2025

Job summary

Director of Operations Chester | Hospital | Permanent Contract | Full Time Competitive Salary 37.5 hours per week

Main duties of the job

To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health. Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness Deliver a patient pathway that ensure high levels of customer service to all beneficiaries Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities. Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge. Coach, mentor and role model a 'Customer First' culture.

About us

Chester, The Grosvenor Hospital The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be.

Date posted

29 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

JR0092405

Job locations

The Grosevnor Hospital Wrexham Road Chester Cheshire CH4 7QP

Chester

CH4 7QP

Job description

Job responsibilities

Director of Operations Chester | Hospital | Permanent Contract | Full Time Competitive Salary 37.5 hours per week Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation? The Purpose of the role is: As an integral part of Chester Hospital Senior Management Team you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders. Key focus on business development and leading sales, client relationship management, to grow strategic partnerships, other operational responsibilities include administration and facilities management, third party contracts Key responsibilities include but are not limited to:

To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets

To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals

To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.

Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information

Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness

Deliver a patient pathway that ensure high levels of customer service to all beneficiaries

Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan

To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.

Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.

Coach, mentor and role model a 'Customer First' culture.

As Director of Operations, you will need to have:

Significant, proven commercial and business development experience

Strong influencing skills

Financial management experience and analytical skills

Experience of managing outsourced services

Project management experience

A proven track record of change management

Ideally experience of working in a healthcare or regulated environment

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you. Chester, The Grosvenor Hospital The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.