Nuffield Health

Customer Services Advisor

Information:

This job is now closed

Job summary

Customer Services Advisor Nuffield Health Warwickshire Hospital | Customer Services | Full time | Permanent Salary - Up to £23,419.00 depending on experience 37.5 hours per week

Main duties of the job

As our Customer Services Advisor you will: Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.) Ensure all customer interaction is undertaken in a timely manner Log enquiries on the Hospital CRM and oversee the customer journey Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.

About us

About Nuffield Health Warwickshire Hospital Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery. Find out more using the link below: https://www.nuffieldhealth.com/hospitals/warwickshire

Details

Date posted

20 August 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

JR0080083

Job locations

The Chase Old Milverton Lane Leamington Spa Warwickshire CV32 6RW

Leamington Spa

CV32 6RW


Job description

Job responsibilities

Customer Services Advisor Nuffield Health Warwickshire Hospital | Customer Services | Full time | Permanent Salary - Up to £23,419.00 depending on experience 37.5 hours per week Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation. Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we'll support you to be your best. As our Customer Services Advisor you will:

  • Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
  • Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
  • To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
  • Ensure all customer interaction is undertaken in a timely manner
  • Log enquiries on the Hospital CRM and oversee the customer journey
  • Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
    • The person To succeed as a Customer Services Advisor, you will need:
  • Excellent customer service skills
  • Proven experience in customer service
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and a good level of IT literacy
  • Good organisational skills
    • Key information about the role. You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community. About Nuffield Health Warwickshire Hospital Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery. Find out more using the link below: https://www.nuffieldhealth.com/hospitals/warwickshire It starts with you. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

    Job description

    Job responsibilities

    Customer Services Advisor Nuffield Health Warwickshire Hospital | Customer Services | Full time | Permanent Salary - Up to £23,419.00 depending on experience 37.5 hours per week Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation. Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we'll support you to be your best. As our Customer Services Advisor you will:

  • Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
  • Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
  • To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
  • Ensure all customer interaction is undertaken in a timely manner
  • Log enquiries on the Hospital CRM and oversee the customer journey
  • Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
    • The person To succeed as a Customer Services Advisor, you will need:
  • Excellent customer service skills
  • Proven experience in customer service
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and a good level of IT literacy
  • Good organisational skills
    • Key information about the role. You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community. About Nuffield Health Warwickshire Hospital Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery. Find out more using the link below: https://www.nuffieldhealth.com/hospitals/warwickshire It starts with you. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

    Person Specification

    Qualifications

    Essential

    • The person
    • To succeed as a Customer Services Advisor, you will need:
    • Excellent customer service skills
    • Proven experience in customer service
    • Excellent written and verbal communication skills
    • Excellent interpersonal skills and a good level of IT literacy
    • Good organisational skills.

    Experience

    Essential

    • Relevant previous experience.
    Person Specification

    Qualifications

    Essential

    • The person
    • To succeed as a Customer Services Advisor, you will need:
    • Excellent customer service skills
    • Proven experience in customer service
    • Excellent written and verbal communication skills
    • Excellent interpersonal skills and a good level of IT literacy
    • Good organisational skills.

    Experience

    Essential

    • Relevant previous experience.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Nuffield Health

    Address

    The Chase Old Milverton Lane Leamington Spa Warwickshire CV32 6RW

    Leamington Spa

    CV32 6RW


    Employer's website

    https://www.nuffieldhealthcareers.com (Opens in a new tab)

    Employer details

    Employer name

    Nuffield Health

    Address

    The Chase Old Milverton Lane Leamington Spa Warwickshire CV32 6RW

    Leamington Spa

    CV32 6RW


    Employer's website

    https://www.nuffieldhealthcareers.com (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Talent Acquisition

    People Support Centre

    careers@nuffieldhealth.com

    03001235080

    Details

    Date posted

    20 August 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    JR0080083

    Job locations

    The Chase Old Milverton Lane Leamington Spa Warwickshire CV32 6RW

    Leamington Spa

    CV32 6RW


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