Job summary
Ready to make an impact? Why not
consider joining
us as a Patient Services Assistant within Walsall Division of Modality
Partnership!
If
you love helping people, enjoy variety, you want to acquire skills which embrace
new technologies, and you want a role where everyday matters, we want to hear
from you!
We are looking
for 4 Patient Services Assistants (Receptionists) to join our teams at Forrester
Street Surgery working 37.5 & 20.6 hours per week, Collingwood Family Practice
working 25 hours per week and at Pleck Health Centre 37.5 hours per week on a 12-month
fixed term for Maternity Cover. This is so much more than a
traditional reception role as you will be a vital part of a team embracing
technology and automation to support online, patient-facing services, and
back-office administration.
Your acquired
skills will maximise the use of technology to manage patient appointments and
enquiries efficiently, helping ensure our practices run smoothly while delivering
an outstanding patient experience.
If you are a
problem-solver who enjoys interacting with people and want to make a real
difference every day, this could be the role for you.
Why join us?
NHS
pension scheme
Minimum
27 days annual leave + 8 bank holidays (pro rata)
Employee
discounts and benefits
Employee
Assistance Programme (EAP)
Career
development and education pathways
Enhanced
family-friendly policies
Flexible
working options
Wellbeing
support initiatives
Main duties of the job
This
is a dynamic, patient-facing, back-office, and digitally advanced customer
service role that maximises the use of digital tools and automation to maximise
patient care and the overall patient experience. You will provide compassionate
support, answer patient queries, and signpost to the right team member.
You will work
in innovative ways, embracing new technologies such as digital patient triage
and automation to support the delivery of high-quality patient care.
Key
responsibilities include:
Managing
appointments and patient enquiries using the provision of digital patient
triage which may be initiated through online, in person, or via telephone
requests
Handling
administrative tasks efficiently embracing IT and innovative automation
Supporting
the practice with flexibility, innovation, and problem-solving
Contributing
as a confident and caring member of the team
You
will need adaptability, initiative, and the drive to make a difference every
day and in return you will be rewarded with meaningful work, genuine job
satisfaction, and the fulfilment of seeing the positive impact you make as part
of a supportive, values-driven team.
About us
Our
Walsall practices are part of Modality Partnership, one of the UKs
largest GP super-partnerships, serving over 450,000 patients with a workforce
of more than 1,500 staff. We continuously innovate to improve patient care and
staff experience, embracing digital tools and automation to enhance how
services are delivered.
In
this role, you will develop key skills while helping to improve systems,
processes, and ways of working across the organisation. Youll work in
alignment with our CARE values of Commitment, Accountability, Respect and
Excellence, bringing them to life in every patient interaction and
administrative task. Youll gain a strong mix of digital, front-line, and
back-office skills, playing an active role in enhancing both patient and staff
experience.
All
employees have access to our benefits scheme, NHS pension, and clear career development
pathways. We value diversity and are proud to be an Equal Opportunities
Employer, committed to fair treatment in line with the Equality Act 2010.
If
you are looking for a rewarding role where your commitment and compassion truly
count, apply now and grow your career with us in Walsall Division, Modality
Partnership.
Job description
Job responsibilities
You should refer to the supporting
documents for a full JD outlining core responsibilities.
You will thrive if you
enjoy a challenge of learning new skills, embracing new technologies including
automation, helping patients, managing information efficiently, and enhancing IT
skills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking a
challenging, rewarding role in a growing, supportive team, wed love to hear
from you.
We reserve the right to close this
vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations:
Mandatory for certain roles and there may be a delay to start dates where they
are not provided; we provide guidance and support to manage individual and
environmental risks.
Right to work: Proof
of UK working eligibility required at interview.
References: Two
references required, one of which must be your current/most recent employer and
reference checks must cover at least the past three years of employment or
training.
Employment history:
Please notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
You should refer to the supporting
documents for a full JD outlining core responsibilities.
You will thrive if you
enjoy a challenge of learning new skills, embracing new technologies including
automation, helping patients, managing information efficiently, and enhancing IT
skills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking a
challenging, rewarding role in a growing, supportive team, wed love to hear
from you.
We reserve the right to close this
vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations:
Mandatory for certain roles and there may be a delay to start dates where they
are not provided; we provide guidance and support to manage individual and
environmental risks.
Right to work: Proof
of UK working eligibility required at interview.
References: Two
references required, one of which must be your current/most recent employer and
reference checks must cover at least the past three years of employment or
training.
Employment history:
Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- Excellent communication and interpersonal skills.
- Problem-solving and organisational ability.
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
- Computer literate and adaptable in line with new ways of working.
Personal Qualities
Essential
- Confident, welcoming, professional, empathetic.
- Team player with a professional manner and appearance.
- Tactful, discreet, and proactive.
- Adaptable to taking on new skills and challenges.
- Flexible and responsive to new practices and working hours.
Knowledge
Essential
- Knowledge of customer service principles.
- Reception protocols and call handling preferred but not essential.
- NHS / Clinical systems / MS Office applications.
- Previous experience in NHS/general practice preferred but not essential.
Vaccinations
Essential
- For this role, you will be required to provide evidence of full Hepatitis B vaccination including three doses with titre level and or booster, along with MMR and Varicella vaccination status. Support will be provided where required.
Person Specification
Skills
Essential
- Excellent communication and interpersonal skills.
- Problem-solving and organisational ability.
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
- Computer literate and adaptable in line with new ways of working.
Personal Qualities
Essential
- Confident, welcoming, professional, empathetic.
- Team player with a professional manner and appearance.
- Tactful, discreet, and proactive.
- Adaptable to taking on new skills and challenges.
- Flexible and responsive to new practices and working hours.
Knowledge
Essential
- Knowledge of customer service principles.
- Reception protocols and call handling preferred but not essential.
- NHS / Clinical systems / MS Office applications.
- Previous experience in NHS/general practice preferred but not essential.
Vaccinations
Essential
- For this role, you will be required to provide evidence of full Hepatitis B vaccination including three doses with titre level and or booster, along with MMR and Varicella vaccination status. Support will be provided where required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
