Job summary
Modality Partnership East
Surrey Division has a part-time vacancy (20 hours per week) for a Receptionist/Administrator
working at Townhill Medical Practice. The postholder will provide support to
the patients, doctors, practice manager, and all other members of the extended
Primary Care Team, by ensuring smooth running of the Practice on a day-to-day
basis as an integral part of the patient services team. We are seeking
dedicated postholders to join our team and who can display our CARE values:
Commitment, Accountability, Respect and Excellence. Salary for this role is £12.25
per hour equivalent to £23,953.10 per annum WTE.
This job is suitable for
individuals who are problem-solvers, enjoy interacting with patients and
service-users, have a passion for providing high quality customer service and
ensuring patients have a positive experience.
As an employee with us you
can benefit from:
Enrolment to the NHS pension
scheme
Annual leave minimum 27 days,
plus 8 days bank holiday pro rata
Employee discounts and
benefits scheme
Employee assistance programme
(EAP)
Education and career pathways
Enhanced Family friendly
policies
Flexible working
Wellbeing support and
initiative
If you are interested in
learning more, please read on.
Main duties of the job
The role is an all-rounded,
patient facing and back- office administration role; we are seeking individuals
to join our team who are caring, compassionate and confident, who demonstrate
effective communication, excellent customer service skills, IT skills, and the
ability to support patients with general enquiries and signpost them to the
most appropriate team member or service. The postholder will be a key member of
the practice team, responsible for completing a variety of tasks including
dealing with patient requests i.e. appointment booking, general enquiries in
person and over the telephone, as well as performing a number of administrative
duties.
The role is not a regular
9am-5pm job and is not a pure reception role; the job requires innovation,
flexibility and commitment and the postholder will be required to work
resourcefully as part of the team to ensure tasks are completed.
About us
We are one of the largest GP
super-partnerships in the UK, serving over 450,000 patients and with a
workforce of 1500+. We are unique, we are always looking at ways to improve our
delivery of services through the implementation of new and innovative solutions
that we can scale across the organisation. Your job is to work directly with
key stakeholders to help us to harmonise ways of working and improve working
practices to improve patient and staff satisfaction. Most reception roles focus
on patient or customer facing responsibilities. This is a role that will also
equip you with a portfolio of administration skills associated with the
reception back-office function within Primary Care, to make sustainable
changes.
All employees are welcomed to
take enrol in our employee benefits scheme and NHS pension scheme. We are
committed to developing our people through education and career pathways and
who align to our organisational values of CARE.
Modality Partnership is an Equal Opportunities Employer and is committed to
ensuring equal employment opportunities for all our potential applicants in
line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to the
supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this job if you
have a passion for helping and interacting with patients to provide and process
information in response to enquiries. You will also be able to enhance your
computer skills by using MS Word, Outlook, Excel and other relevant software
packages.
If you feel this is the ideal
career and looking for a daily challenge, we welcome an application for you to
join our growing team of likeminded people.
Please note: Modality
Partnership reserves the right to close this vacancy at any point during the
recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the
Modality Partnership, we will be checking the vaccination status of all new
starters so that we can manage individual and environmental risks. We will
offer support to those who may be undecided about vaccinations. Some vaccinations
for certain roles are mandatory, and you will be asked to provide evidence of
this where there is a mandatory requirement.
Right to work checks
All applicants invited for
interview will need to prove their right to work in the UK at the interview
stage.
References
References must be secured
prior to beginning employment, one must be your current or most recent
employer.
Employment history
You must notify us of any
employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to the
supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this job if you
have a passion for helping and interacting with patients to provide and process
information in response to enquiries. You will also be able to enhance your
computer skills by using MS Word, Outlook, Excel and other relevant software
packages.
If you feel this is the ideal
career and looking for a daily challenge, we welcome an application for you to
join our growing team of likeminded people.
Please note: Modality
Partnership reserves the right to close this vacancy at any point during the
recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the
Modality Partnership, we will be checking the vaccination status of all new
starters so that we can manage individual and environmental risks. We will
offer support to those who may be undecided about vaccinations. Some vaccinations
for certain roles are mandatory, and you will be asked to provide evidence of
this where there is a mandatory requirement.
Right to work checks
All applicants invited for
interview will need to prove their right to work in the UK at the interview
stage.
References
References must be secured
prior to beginning employment, one must be your current or most recent
employer.
Employment history
You must notify us of any
employment gaps of 6 weeks or more.
Person Specification
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Knowledge
Essential
- Customer service principles and practices Basic medical terminology.
- Reception protocols.
- Basic telephone call management, including taking and transferring calls. NHS systems.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/General Practice.
- Previous call-handling experience.
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Person Specification
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Knowledge
Essential
- Customer service principles and practices Basic medical terminology.
- Reception protocols.
- Basic telephone call management, including taking and transferring calls. NHS systems.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/General Practice.
- Previous call-handling experience.
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
