Job summary
Job Overview
Modality Partnership
Birmingham Division has 2 full-time vacancies for a Call/Recall Care Coordinator. The postholder will be a high performing employee,
working across Modality Birmingham Division. The role involves coordinating
care plans and ensuring the well-being of individuals under our care. We are seeking dedicated postholders to join
our team and who can display our CARE values: Commitment, Accountability,
Respect and Excellence.
This job is suitable for individuals who
are career driven and have a passion for patient care and supporting patients
with their health outcomes. Salary
is £23,875 per annum WTE rising to £24,110 following a successful probationary
period.
As an employee with
us you can benefit from
Enrolment
to the NHS pension scheme
Annual
leave minimum 27 days, plus 8 days bank holiday pro rata
Employee
discounts and benefits scheme
Employee
assistance programme (EAP)
Education
and career pathways
Enhanced
Family friendly policies
Flexible
working
Wellbeing
support and initiative
If you are interested in learning more,
please read on.
Main duties of the job
The role is to
help coordinate and recall patients for their chronic disease management, and
to ensure that appointments are booked with the appropriate clinician so that
the correct care can be delivered to the patients. Working with the management
and clinical teams to ensure efficient use of clinical time through active
communications management of patients to help reduce DNAs.
The role is not
a regular 9am-5pm job; the job requires innovation, flexibility, and commitment
and the postholder will be required to work resourcefully as part of the team
to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are unique,
we are always looking at ways to improve our delivery of services through the
implementation of new and innovative solutions that we can scale across the
organisation. Your job is to work directly with patients and the wider practice
team to patient care. This is a role that will equip you with a portfolio of
leadership and operational skills to make sustainable changes within Primary
Care.
All employees
are welcome to enrol in our employee benefits scheme and NHS pension scheme. We
are committed to developing our people through education and career pathways
and who align to our organisational values of CARE.
Modality
Partnership is an Equal Opportunities Employer and is committed to ensuring
equal employment opportunities for all our potential applicants in line with
the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you are able to work sensitively with patients their families and
carers, are able to work as part of a healthcare team to seek feedback,
continually improve the service and contribute to business planning.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please note: The Modality Partnership
reserves the right to close this vacancy at any time during the advertising
period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you are able to work sensitively with patients their families and
carers, are able to work as part of a healthcare team to seek feedback,
continually improve the service and contribute to business planning.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please note: The Modality Partnership
reserves the right to close this vacancy at any time during the advertising
period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
Essential
- Primary Care Experience MS Word, Outlook, Excel and other related software
- packages.
- Medical terminology - desirable
- NHS systems - desirable
- Knowledge of / experience from within NHS / General Practice
- Data Protection & Patient Confidentiality
- Safeguarding
Personal Qualities
Essential
- Professional approach to work
- Good telephone manner
- Strong team player
- Responsive and positive outlook
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Accurate typing
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Computer-literate and adaptable in using different software
Person Specification
Knowledge
Essential
- Primary Care Experience MS Word, Outlook, Excel and other related software
- packages.
- Medical terminology - desirable
- NHS systems - desirable
- Knowledge of / experience from within NHS / General Practice
- Data Protection & Patient Confidentiality
- Safeguarding
Personal Qualities
Essential
- Professional approach to work
- Good telephone manner
- Strong team player
- Responsive and positive outlook
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Accurate typing
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Computer-literate and adaptable in using different software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
