Modality Partnership

Medical Secretary - Walsall Division

The closing date is 15 August 2025

Job summary

Modality Partnership Walsall Division has a part time vacancy (28 hours per week) for a Medical Secretary. The postholder will be a high performing administrator who will work to ensure referrals are sent out in a timely manner working at Collingwood Family Practice providing a referral service for GPs who need to refer patients on to secondary care. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is £12.50 per hour.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, delivering work that has time limited deadlines and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, diary management, and the ability to prioritise referrals and their different urgencies across the Division and the wider organisation. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a pure typing secretarial role; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administration skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Details

Date posted

05 August 2025

Pay scheme

Other

Salary

£12.50 an hour £24,441.94 per annum WTE

Contract

Permanent

Working pattern

Part-time

Reference number

E0281-25-0130

Job locations

Collingwood Family Practice

Collingwood Drive

Birmingham

B43 7NF


Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for thinking outside the box, are organised, and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for thinking outside the box, are organised, and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

Essential

  • Customer service orientation.
  • Ability to exercise high level of attention to detail on accuracy of work produced.
  • Excellent administrative and organisational skills.
  • Ability to follow policies, practices and protocols.
  • Ability to work in a demanding environment with competing deadlines and service pressures/demands.
  • Computer-literate and experienced in working with databases.
  • Accurate typing.
  • Word Processing.
  • Diary management.

Knowledge

Essential

  • MS Word, Outlook, Excel and other relevant software packages.
  • Medical terminology.
  • AMSPAR (or equivalent).
  • NHS systems.
  • Sound working knowledge of office administration systems.
  • Knowledge of / experience from within NHS / General Practice.

Personal Qualities

Essential

  • Professional approach to work.
  • Excellent telephone manner.
  • Excellent communication skills.
  • Strong team player.
  • Responsive and positive outlook.
Person Specification

Skills

Essential

  • Customer service orientation.
  • Ability to exercise high level of attention to detail on accuracy of work produced.
  • Excellent administrative and organisational skills.
  • Ability to follow policies, practices and protocols.
  • Ability to work in a demanding environment with competing deadlines and service pressures/demands.
  • Computer-literate and experienced in working with databases.
  • Accurate typing.
  • Word Processing.
  • Diary management.

Knowledge

Essential

  • MS Word, Outlook, Excel and other relevant software packages.
  • Medical terminology.
  • AMSPAR (or equivalent).
  • NHS systems.
  • Sound working knowledge of office administration systems.
  • Knowledge of / experience from within NHS / General Practice.

Personal Qualities

Essential

  • Professional approach to work.
  • Excellent telephone manner.
  • Excellent communication skills.
  • Strong team player.
  • Responsive and positive outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Collingwood Family Practice

Collingwood Drive

Birmingham

B43 7NF


Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Modality Partnership

Address

Collingwood Family Practice

Collingwood Drive

Birmingham

B43 7NF


Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sarah Webster

Sarahwebster2@nhs.net

Details

Date posted

05 August 2025

Pay scheme

Other

Salary

£12.50 an hour £24,441.94 per annum WTE

Contract

Permanent

Working pattern

Part-time

Reference number

E0281-25-0130

Job locations

Collingwood Family Practice

Collingwood Drive

Birmingham

B43 7NF


Supporting documents

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