Job summary
Modality Partnership AWC Division has a full-time vacancy for a Clinical Support Assistant. The postholder will be a high performing administrator working across Modality AWC Division and across the Partnership providing accurate and timely document management of patient records and letters. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, and can also provide a high-quality referral management support service. The postholder will be committed to make real changes to the health care services provided within Primary Care to improve patient care.
If you are interested in learning more, please read on.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
Main duties of the job
The role is an all-rounded,
hands-on administration role; the postholder will need to confidently evidence and
utilise key skills such as effective communication, processing of documents
accurately and in a timely manner, and demonstrate the ability to manage and
prioritise the workload along with the wider team . The postholder will work in
collaboration with local divisions (including Divisional Boards) and the
National Modality Business Support Team to deliver innovative ways of working
to meet the strategic aims of the organisation.
The role is not
a regular 9am-5pm job and is not a patient facing role as you will provide
back-office administrative support to the division. The job requires innovation, flexibility, and
commitment and the postholder will be required to work resourcefully as part of
the team to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are unique,
we are always looking at ways to improve our delivery of services through the
implementation of new and innovative solutions that we can scale across the
organisation. Your job is to work directly with key stakeholders to help us to
harmonise ways of working and improve working practices to improve patient and
staff satisfaction. This is a role that will equip you with a portfolio of administrative
and operational skills to make sustainable changes within Primary Care.
All employees
are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We
are committed to developing our people through education and career pathways
and who align to our organisational values of CARE.
Modality
Partnership is an Equal Opportunities Employer and is committed to ensuring
equal employment opportunities for all our potential applicants in line with
the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administrative work and want to develop your
knowledge within primary care, you are innovative, organised, and are driven to
find and implement solutions to improve the day to day working environment. You
will learn more because you will improve the way we work from the ground up
whist working closely with leadership teams to influence service improvement.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administrative work and want to develop your
knowledge within primary care, you are innovative, organised, and are driven to
find and implement solutions to improve the day to day working environment. You
will learn more because you will improve the way we work from the ground up
whist working closely with leadership teams to influence service improvement.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Accurate typing and word processing skills
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed
- Computer-literate and adaptable in using different software
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices
- Medical terminology
- Reception protocols
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
- Clinical coding/Summarising
Person Specification
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Accurate typing and word processing skills
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed
- Computer-literate and adaptable in using different software
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices
- Medical terminology
- Reception protocols
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
- Clinical coding/Summarising
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
