Modality Partnership

Senior PSA (Farfield) - AWC Division

This job is now closed

Job summary

Modality Partnership AWC Division has a full-time for a Senior Patient Service Assistant. The post holder will be a high performing team leader, working at Farfield Surgery practice within Modality AWC division to provide support to ensure the smooth and effective day to day running of the reception team.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner. Managing a team of individuals and working closely with the site Manager and Clinical Lead, the Senior PSA will ensure the smooth running of the day-to-day patient facing and back-office function of the practice reception area to ensure our patients have a positive experience.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Primary Care and the wider NHS.

As an employee with us you can benefit from

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

If you are interested in learning more, please read on.

The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Main duties of the job

The role is an all-rounded, leadership and operational role which includes the line management of the team and a degree of patient-facing requirements. The postholder will need to be committed to providing high quality reception, administration, and support services, engaging with patients/clients confidently, providing advice and proactively signposting patients and clients to the most appropriate clinician/service. The post holder will work alongside the PSAs, interact with patients to provide, and process information in response to enquiries, concerns and requests about NHS/practice services. The post holder will also support the team when a PSA is unable to respond to patient issues and support a satisfactory outcome.

The postholder will also need to be proficient in MS applications including Outlook, Excel and Word and other related software packages.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation.

Your job is to work directly with the PSA to help the practice harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with basic leadership and operational skills to support your career development within general practice and position you well for a Practice Manager role.

Date posted

31 July 2023

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

E0281-23-0117

Job locations

Farfield Group Practice

West Lane

Keighley

West Yorkshire

BD21 2LD

Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for delivering high quality patient services, thinking outside the box, managing a small team of individuals and you are able to de-escalate conflict and manage stressful situations whilst supporting along with the team to deliver high quality customer service.

You may not enjoy this job if you are seeking a role in which you are not a first point of contact to deal with issues which may be escalated by the PSA, and you are comfortable with more traditional ways of working.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge, we welcome an application for you to join our growing team of likeminded people.

We are seeking dedicated post holders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

Job description

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge, we welcome an application for you to join our growing team of likeminded people.

We are seeking dedicated post holders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

Person Specification

Qualifications

Desirable

Educated to NVQ Level 2 or equivalent experience.
Proficient in key Microsoft Office applications e.g., Word, Excel, Power Point, Outlook

Experience

Desirable

Knowledge of the primary care environment, with specific reference to General Practice.
Knowledge of customer service principles and practices
Experienced with medical systems (e.g. SystmOne or Emis) is desirable
Basic knowledge of HR and personnel management

Skills

Essential

Effective written and verbal communication skills
Critical analysis and problem-solving
Able to de-escalate conflict and manage stressful situations
Good interpersonal skills including good listening skills and a good telephone manner

Person Specification

Qualifications

Desirable

Educated to NVQ Level 2 or equivalent experience.
Proficient in key Microsoft Office applications e.g., Word, Excel, Power Point, Outlook

Experience

Desirable

Knowledge of the primary care environment, with specific reference to General Practice.
Knowledge of customer service principles and practices
Experienced with medical systems (e.g. SystmOne or Emis) is desirable
Basic knowledge of HR and personnel management

Skills

Essential

Effective written and verbal communication skills
Critical analysis and problem-solving
Able to de-escalate conflict and manage stressful situations
Good interpersonal skills including good listening skills and a good telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Farfield Group Practice

West Lane

Keighley

West Yorkshire

BD21 2LD

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Modality Partnership

Address

Farfield Group Practice

West Lane

Keighley

West Yorkshire

BD21 2LD

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)