Job summary
Make a real difference at the very start of a child or young persons care journey.
You will manage referrals within agreed timeframes, including urgent cases, using clinical judgement to prioritise need and ensure safe, responsive care. Working with the Clinical Triage Lead, you will contribute to multidisciplinary triage for children and young people with complex needs and chair MDT discussions when delegated.
You will also support Care Coordination by responding to clinical queries and working with families, education settings, third sector organisations and professionals, helping families navigate HCRG Care Group and partner services through a joinedup, childcentred stepped care approach.
Important: Candidates who have previously applied for this role will not be considered.
Working Hours & Salary
- The service operates 08:00am - 6:00pm
- Parttime to fulltime hours available (22.5 - 37.5 hours per week)
- Salary will be aligned to the successful candidates current NHS banding and pay point
Base Location & Working Pattern
This role will be based at a BSW site (location to be agreed) and offers hybrid working, combining home and on-site working. The post holder may also be required to travel across BSW locations.
Main duties of the job
- Provide timely and clinically appropriate triage, including for urgent pathways, making sound clinical decisions based on available information.
- Support the Clinical Triage Lead in delivering multidisciplinary triage for complex referrals, including leading MDT meetings when required.
- Use clinical expertise to support Single Point of Access (SPA) and Care Coordination processes.
- Navigate referrals across HCRG Care Group and partner services, including the voluntary sector, ensuring a stepped-care, joined-up approach.
- Respond to clinical queries from families and professionals within agreed timeframes.
- Communicate complex and sensitive information to parents and carers with empathy, managing difficult conversations and escalating issues appropriately.
- Ensure timely and effective communication with service users and partner agencies.
- Build positive working relationships with partner services, sharing pathway information and explaining triage decisions.
- Ensure organisational policies are followed, including safeguarding procedures, and escalate risks or concerns appropriately.
- Advocate for children and young people by ensuring their voices, and those of parents/carers, inform triage decisions.
- Work collaboratively with a range of partners including schools, GPs, mental health services, social care, acute services and the voluntary sector.
- Support implementation of relevant SOPs, including EHCNA processes, and provide guidance to business support teams.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Package Description
As a Clinical Triage Practitioner (Band 6), you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Essential Requirements
Qualifications
- Registered professional with HCPC registration
- Evidence of ongoing professional and specialist development
- Ability to travel across Wiltshire, Bath & North East Somerset, and Swindon
Experience
- Minimum of 3 years postregistration experience
- Experience of working with children, young people and families
- Experience of multiagency and community-based working
Knowledge and Skills
- Strong understanding of current health and social care policy
- Sound knowledge of safeguarding and child protection procedures
- Experience of child- and family-centred care
- Effective clinical engagement and decision-making skills
- Ability to work across professional and organisational boundaries
- Excellent communication skills across a range of settings
- Supervisory and reflective practice skills
- Competent IT and keyboard skills
Personal Attributes
- Self-motivated, enthusiastic and adaptable
- Able to work flexibly and manage own workload
- Resilient, with the ability to recognise when support is needed
- Confidentdecision-maker within scope of practice
Job description
Job responsibilities
Package Description
As a Clinical Triage Practitioner (Band 6), you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Essential Requirements
Qualifications
- Registered professional with HCPC registration
- Evidence of ongoing professional and specialist development
- Ability to travel across Wiltshire, Bath & North East Somerset, and Swindon
Experience
- Minimum of 3 years postregistration experience
- Experience of working with children, young people and families
- Experience of multiagency and community-based working
Knowledge and Skills
- Strong understanding of current health and social care policy
- Sound knowledge of safeguarding and child protection procedures
- Experience of child- and family-centred care
- Effective clinical engagement and decision-making skills
- Ability to work across professional and organisational boundaries
- Excellent communication skills across a range of settings
- Supervisory and reflective practice skills
- Competent IT and keyboard skills
Personal Attributes
- Self-motivated, enthusiastic and adaptable
- Able to work flexibly and manage own workload
- Resilient, with the ability to recognise when support is needed
- Confidentdecision-maker within scope of practice
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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