Job summary
Help patients get home safely and sooner by coordinating the flow that keeps our wards moving.
Join our friendly Discharge and Flow team and help make a real difference to patients and their families across our BSW Community Hospitals. As a Band 3 Discharge and Flow Coordinator, youll play an important role in supporting safe, timely discharges from Chippenham Community Hospital into community services. Youll work closely with nurses, therapists, social workers and other colleagues in the multidisciplinary team to keep everyone informed and make sure the right actions happen at the right time.
This is a rewarding role where youll build strong relationships with patients and their families on the wards, helping them understand the discharge journey and keeping them updated throughout. Youll also be central to the smooth running of discharge processes, making sure records are accurate, referrals are completed and communication is clear across the service.
Chippenham Community Hospital is a welcoming and wellestablished local hospital, known for its supportive teams and patientcentred approach. Chippenham itself is a lovely market town with great transport links, independent shops and cafes, and beautiful Wiltshire countryside just minutes away. Its a great place to build your career and enjoy a strong sense of community.
Main duties of the job
- Support safe and timely patient discharges by completing all required administration early and accurately.
- Visit patients on the wards to keep them and their families updated on discharge plans.
- Help people understand the discharge process, expected timeframes and the role of the Flow team.
- Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
- Attend professional and family meetings and capture clear, accurate minutes.
- Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
- Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date.
- Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
- Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
- Ensure all referrals are completed before discharge and escalate where actions are outstanding.
- Maintain excellent communication with the MDT, system partners and commissioners.
- Provide clear information leaflets to patients, families and carers when needed.
- Answer calls and relay messages in a professional, respectful and accurate manner.
- Collect data and support required reporting for the service.
- Promote good communication within the MDT and make sure predicted discharges are shared daily.
- Act as a point of information on available services and referral pathways.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Youll be joining a supportive and collaborative team who work closely together across the BSW community hospitals. Were a service that values good communication, fairness and kindness. Youll be encouraged to share ideas, embrace learning and take pride in helping deliver highquality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
- A salary of between £25,500 - £27,098 FTE, with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers
- Access to your wages as you earn them, helping you avoid overdraft fees or highinterest borrowing
- Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling
- Access to elearning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise
- An open, just culture where youre encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each year
Essential
- NVQ Level 3 in Care, Business Administration or equivalent experience
- Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams
- Experience working in a health or social care setting
- Experience working within a multidisciplinary team
- Strong organisational skills with the ability to prioritise your workload
- Minutetaking and notetaking experience
- Able to communicate professionally and empathetically with patients, families and colleagues
- Able to work well in a fastpaced environment and remain calm under pressure
- A positive and caring attitude
- Effective communication skills in person and by phone
- Experience in discharge planning
- Proactive, motivated and open to learning and improvement
- Able to plan and deliver work over extended periods within agreed timeframes
- Able to travel between sites
Desirable
- Experience using health and social care systems such as SystmOne
- Knowledge of discharge planning processes
- Awareness of infection control guidance
- Experience working in a hospital, community or adult social care setting
Job description
Job responsibilities
Youll be joining a supportive and collaborative team who work closely together across the BSW community hospitals. Were a service that values good communication, fairness and kindness. Youll be encouraged to share ideas, embrace learning and take pride in helping deliver highquality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
- A salary of between £25,500 - £27,098 FTE, with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers
- Access to your wages as you earn them, helping you avoid overdraft fees or highinterest borrowing
- Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling
- Access to elearning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise
- An open, just culture where youre encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each year
Essential
- NVQ Level 3 in Care, Business Administration or equivalent experience
- Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams
- Experience working in a health or social care setting
- Experience working within a multidisciplinary team
- Strong organisational skills with the ability to prioritise your workload
- Minutetaking and notetaking experience
- Able to communicate professionally and empathetically with patients, families and colleagues
- Able to work well in a fastpaced environment and remain calm under pressure
- A positive and caring attitude
- Effective communication skills in person and by phone
- Experience in discharge planning
- Proactive, motivated and open to learning and improvement
- Able to plan and deliver work over extended periods within agreed timeframes
- Able to travel between sites
Desirable
- Experience using health and social care systems such as SystmOne
- Knowledge of discharge planning processes
- Awareness of infection control guidance
- Experience working in a hospital, community or adult social care setting
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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