Business Support Administrator - Redhill

Job summary

Are you an organised, people-focused administrator who enjoys being the first point of contact and making a difference every day?

Join our Surrey Child and Family Health Services as a Business Support Administrator, supporting our Developmental Paediatrics team and wider Surrey Children's Community Services.

You will be a key part of our Single Point of Access (SPA), providing a professional and caring service to families, carers and professionals contacting us by phone, email and post.

This is a great opportunity if you thrive in a busy environment, enjoy using your initiative and want your work to directly support children, young people and their families.

Based in Redhill, you will support our Surrey-wide service as part of an experienced and friendly Business Support team. HCRG Care Group is a flexible-first employer, so while you will have an office base, there will be opportunities to work in an agile, flexible or hybrid way in line with service needs.

Main duties of the job

• As a Business Support Administrator, you will provide an excellent customer experience for everyone contacting our Single Point of Access.

• Respond to telephone calls, emails and letters from GPs, service users, carers and partner organisations, ensuring they receive a helpful, timely and professional response.

• Screen and triage referrals into the SPA, following clear protocols to ensure referrals are accurately and promptly directed to the right professionals or services.

• Manage incorrect or incomplete referrals, escalate urgent cases and keep accurate records on our clinical systems.

• Provide signposting to HCRG Care Group services and other agencies when appropriate.

• Your role will also include a range of wider administrative and organisational tasks. These will include data cleansing, booking and rescheduling appointments, issuing correspondence, maintaining and updating databases and clinic templates, handling incoming and outgoing post, ordering stock, distributing information and taking minutes at meetings.

• Support key safeguarding processes, including managing documentation for police domestic violence notifications, coordinating strategy meetings and processing child protection and MARAC correspondence.

• Work flexibly to support colleagues and help ensure service priorities are met.

About us

Business Support Administrator

You will join a supportive and welcoming Business Support team within our Surrey Child and Family Health Services. You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career.

You will have access to:

• A starting salary from£24,853 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose:changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Redhill

Surrey

RH1 5GG

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Redhill

Surrey

RH1 5GG

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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