HCRG Care Group

Healthcare Assistant at HMP Norwich

The closing date is 19 April 2026

Job summary

Join our dedicated healthcare team as a Healthcare Assistant at HMP Norwich, where every day brings variety, purpose and the chance to make a meaningful difference. You will support the delivery of high quality patient care within a secure environment, working alongside experienced nurses, therapists and other healthcare professionals. Your role will include preparing clinical areas, supporting patients attending clinics, and assisting with day to day healthcare activities.

We will support your development from day one by providing the Care Certificate, forming part of a robust induction programme designed to build your skills, confidence and clinical understanding. You will be part of a nurse led service providing round the clock care, where maintaining patient safety, dignity and wellbeing is at the forefront of everything we do.

Rota Pattern

You will work 11.75hour shifts (10.75 hours paid with a 1hour unpaid break) on a rotating pattern that offers flexibility across the week. The rota includes night shifts and alternate weekends, with generous night and weekend enhancements that significantly increase your overall earnings.

Shifts run between 7:00am and 6:45pm, and fulltime hours typically follow a pattern of three shifts one week and four the next.

Main duties of the job

  • Work as part of a multidisciplinary team to deliver safe, effective and compassionate care in line with agreed clinical standards.
  • Participate in assessing patient needs and support the delivery of holistic care programmes.
  • Assist with medicines management tasks following appropriate training, including safe storage, ordering, transporting and supervised administration of medication.
  • Support clinics by preparing clinical spaces, assisting senior staff, and ensuring smooth patient flow.
  • Undertake delegated clinical interventions and maintain accurate, contemporaneous patient records.
  • Promote patient health, wellbeing, privacy and dignity at all times.
  • Work closely with senior team members to manage your workload and respond to changing clinical priorities.
  • Support clerical and administrative duties to ensure seamless service delivery.
  • Collaborate with other professionals, internal teams and external agencies involved in patient care.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted

27 March 2026

Pay scheme

Other

Salary

£24,486 to £26,155.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/24475/18832

Job locations

HCRG Care Group

Norwich

Norfolk

NR1 4LU


Job description

Job responsibilities

As a Healthcare Assistant you will be part of our valued team based at HMP Norwich, receiving access to exclusive rewards and benefits including:

  • A starting salary of £24,486 with access to our group pension
  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Our Ideal Candidate

Were looking for someone with a positive, resilient and can do attitude, who is passionate about delivering excellent care in a unique and rewarding environment. You dont need previous care experience - we are committed to helping you grow, learn and develop.

You will be confident using IT systems, including Microsoft Office applications, and able to work flexibly across a rotating shift pattern, which includes nights and alternate weekends. Most importantly, you will be someone who values teamwork, compassion, respect and delivering healthcare to the same high standard as in any community setting

Job description

Job responsibilities

As a Healthcare Assistant you will be part of our valued team based at HMP Norwich, receiving access to exclusive rewards and benefits including:

  • A starting salary of £24,486 with access to our group pension
  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Our Ideal Candidate

Were looking for someone with a positive, resilient and can do attitude, who is passionate about delivering excellent care in a unique and rewarding environment. You dont need previous care experience - we are committed to helping you grow, learn and develop.

You will be confident using IT systems, including Microsoft Office applications, and able to work flexibly across a rotating shift pattern, which includes nights and alternate weekends. Most importantly, you will be someone who values teamwork, compassion, respect and delivering healthcare to the same high standard as in any community setting

Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site
Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Norwich

Norfolk

NR1 4LU


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Norwich

Norfolk

NR1 4LU


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiter

Recruitment Team

ask.hr@hcrgcaregroup.com

03002471122

Details

Date posted

27 March 2026

Pay scheme

Other

Salary

£24,486 to £26,155.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/24475/18832

Job locations

HCRG Care Group

Norwich

Norfolk

NR1 4LU


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