Job summary
HCRG Care Group is a wellestablished and highly regarded provider of NHS services, with significant growth achieved this year. As part of our continued development, we are seeking adetailoriented and technically proficient Clinical Systems Technicianto support and maintain our portfolio of clinical systems and supporting technologies.
This role sits within theTechnical Support Team, with a key focus on delivering subject matter expertise forTPP SystmOnefrom a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, recordmanagement activity, and workflowrelated issuesensuring consistent, highquality support across the organisation.
In addition to SystmOne responsibilities, you will also be trained to support ourHybrid Mail services. Following completion of training, you will become the organisationalSubject Matter Expertfor Hybrid Mail support, providing specialist advice, secondline support, and acting as a central point of contact for all Hybrid Mailrelated issues.
This is a customerfacing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken.
You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.
Main duties of the job
What You'll do:
- Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
- Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
- Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
- Attend and actively contribute to team meetings and service improvement initiatives.
- Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
- Provide specialist support for recordmanagement issues, including record merges and liaison with the National Back Office where required.
- Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
- Assist with major incidents, including enduser updates and escalation to Clinical Systems Leadership in line with established procedures.
- Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
- Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
05 March 2026
Pay scheme
Other
Salary
£30,000 to £30,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/40134/18675
Job locations
HCRG Care Group
Runcorn
Cheshire
WA7 4QX
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Runcorn
Cheshire
WA7 4QX
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
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