Subject Access Rights Officer

Job summary

Do you have a passion for data protection, excellent customer service skills, and the ability to manage detailed requests in a fastpaced environment?Were looking for aSubject Access Rights Officerto join our wellestablished national Information Governance team and play a vital role in managing access to health and care records across the organisation.

As aSubject Access Rights Officer, you will be the key point of contact for all Subject Access and other access to records enquiries. You will ensure every request is handled promptly, accurately, and in full compliance with legislation such as theData Protection Act 2018,UK GDPR, theAccess to Health Records Act 1990, and other statutory requirements.

Using our privacy management system and DSAR portal, you will manage the full lifecycle of access requestsproviding a professional, confidential and friendly service to internal and external stakeholders.

You will work as part of a collaborative team and provide cover for colleagues where needed.

This role is mostly remote working with travel to services when required.

Main duties of the job

• Act as the main point of contact for access to records enquiries, ensuring a complete, confidential, and supportive service to all stakeholders.
• Coordinate with theData Subject Rights Manageron requests to alter, restrict or otherwise exercise data subject rights.
• Acknowledge, log and process incoming requests through the DSAR portal within statutory timeframes.
• Assess request complexity early and communicate any required extensions to applicants promptly.
• Provide advice and support to colleagues across the organisation regarding access to records processes.
• Work collaboratively with stakeholders such as Safeguarding Teams, the Clinical Systems Team and others to manage requests efficiently.
• Lead on gathering, reviewing and preparing information for disclosure, applying exemptions correctly and escalating clinical reviews where required.
• Support the delivery of monthly KPIs and compliance reporting for access to records.
• Promptly escalate risks, noncompliance issues, complaints or ICO correspondence to the Records Manager/Data Protection Officer.
• Help develop and improve policies, procedures and the DSAR portal to ensure the highest standard of customer service.
• Assist in creating and delivering communications or training related to access to records.
• Participate in team meetings, training sessions and the development of team objectives, monitoring progress and contributing to centralisation efforts.
• Provide cover for other Subject Access Officers as needed.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Runcorn

Cheshire

WA7 4QX

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Runcorn

Cheshire

WA7 4QX

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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