Job summary
Make a real difference in the environments where care
happens.
The Facilities Supervisor plays a key role in the day to day supervision of
domestic, catering, and portering teams across designated HCRG sites.The
role ensures services are delivered efficiently, meet required standards, and
comply with all health and safety regulations.Working closely with the Facilities
Management team, the postholder helps maintain a clean, safe, and welcoming
environment for patients, staff, and visitors.
Main duties of the job
Team Supervision & Operational Support
- Act as a hands on working supervisor, supporting daily domestic, catering, and portering duties.
- Coordinate and oversee the day to day activities of Soft Services teams.
- Deliver daily briefings, communicate priorities, and adjust workloads to meet service needs.
- Provide coaching, guidance, and support to staff, ensuring adherence to protocols.
- Monitor performance and escalate issues to the Facilities Manager.
Service Delivery
- Help deliver high quality cleaning, catering, and portering services across wards and facilities.
- Reallocate staff and arrange additional tasks e.g., deep cleans when required.
- Work with clinical and non clinical teams to respond to operational needs.
- Monitor service standards and report concerns promptly.
Training & Development
- Support staff induction, on the job training, and competency assessments.
- Promote continuous development through coaching and hands on mentoring.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As a Soft ServicesFacilities Supervisor, you'll be part of our valued teambased across the BaNES area.
You will feel valued as a Facilities Supervisor within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of£26,155.50 FTEwith access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical well being, from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose, changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year
Essential Criteria
- Relevant experience in a similar environment
- Basic Food Hygiene Certificate
- Ability to work under pressure and manage multiple priorities
- Strong commitment to high standards of cleanliness and service
- Flexible and adaptable approach to work
- Ability to travel between sites as required
- Willingness to work flexible hours, including weekends and bank holidays
- Full, clean UK driving licence
Desirable Criteria
- Food Hygiene Level 3
- Experience working within the NHS or similar public sector setting
- Understanding of NHS facilities management policies and procedures
- Ability to use facilities management systems
- Proactive approach to identifying service improvements
Job description
Job responsibilities
As a Soft ServicesFacilities Supervisor, you'll be part of our valued teambased across the BaNES area.
You will feel valued as a Facilities Supervisor within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of£26,155.50 FTEwith access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical well being, from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose, changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year
Essential Criteria
- Relevant experience in a similar environment
- Basic Food Hygiene Certificate
- Ability to work under pressure and manage multiple priorities
- Strong commitment to high standards of cleanliness and service
- Flexible and adaptable approach to work
- Ability to travel between sites as required
- Willingness to work flexible hours, including weekends and bank holidays
- Full, clean UK driving licence
Desirable Criteria
- Food Hygiene Level 3
- Experience working within the NHS or similar public sector setting
- Understanding of NHS facilities management policies and procedures
- Ability to use facilities management systems
- Proactive approach to identifying service improvements
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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