Administrator Team Lead

Job summary

We are seeking a reliable and highly organised Administrator Team Lead to join our team on a full-time basis (37.5 hours per week). In this role, you will oversee administrative systems and processes, provide line management support, and act as a key source of advice and guidance within the team.

Working closely with the Service Manager and other colleagues, you will play an essential role in ensuring the effective and efficient delivery of our services.

The ideal candidate will be confident using IT systems, have excellent attention to detail, and thrive in a collaborative team environment.

The post will be based at either our Rochdale or Oldham Hub, with occasional travel required to our Bury Hub.

The service operates Monday to Saturday (closed on bank holidays), with core hours of 9:00am5:00pm and one late evening per week at each hub.

Please note: this advert may close early due to a high volume of applications.

Main duties of the job

Responsibilities will include:

• Monitoring call quality and capacity, taking action where appropriate to address any issues
• Maintain local administarive SOPs
• Maintain data quality ensuring all information is promptly and accurately recorded in line with national rules (e.g. referral to treatment targets)
• Contributing fully and constructively in team meetings, performance feedback, coaching sessions and training courses / workshops. Being receptive to and acting upon feedback and coaching administrative tasks.
• To coach and develop an administration team, ensuring they are equipped with the necessary skills, knowledge and credibility to deliver quality administrative support.
• Management of team rotas, ensuring that the service has adequate administrative staffing levels at all times
• Allocation of work
• Accountable for the induction and development of individual colleagues ensuring they are equipped with the necessary skills and knowledge to deliver sustainable business growth and great patient care.
• To oversee all line management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development and annual leave.
• To establish and maintain clear effective relationships with all key stakeholders in order to promote the service/s and to ensure customer satisfaction is maintained.

A full list of responsibilities can be found in the attached job description.

About us

As an Administrator Team Leader, you'll be part of our valued team based at Oldham, Bury and Rochdale Sexual Health Service. You will feel valued as a Administrator Team Leader within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £26,000.00 - £29,000.00, dependent on experience, with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Oldham

Lancashire

OL1 1NL

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

---

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Oldham

Lancashire

OL1 1NL

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

---