Job summary
Package Description
As a Band 6 Clinical Triage Practitioner, you will be part of our valued team in our BSW Service, receiving access to exclusive rewards and benefits including:
- £38,682 - £46,580 (Band 6 AfC Salary)with NHS Pension and full Agenda for Change terms and conditions
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical well-being from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Main duties of the job
- Complete timely clinical triagefor all referrals, including urgent pathways.
- Use clinical expertise to make informed triage decisions and support SPA/Care Coordination processes.
- Support and occasionally lead MDT triagefor complex cases.
- Direct referralsto appropriate HCRG and partner services for joinedup care.
- Respond to clinical querieswithin agreed timeframes.
- Communicate sensitive informationto families with empathy and escalate concerns when needed.
- Maintain clear, timely communication with service users and professionals.
- Build strong relationships with partner organisations and explain pathways and triage decisions.
- Adhere to safeguarding and organisational policies.
- Ensure children/young peoples voices and parent/carer concerns inform triage decisions.
- Work collaboratively with schools, early years settings, GPs, social care, and mental health/voluntary services.
- Identify and escalate system or process gaps and clinical risks to the Clinical Triage Lead.
- Support EHCNA SOP implementation and related queries.
- Promote effective communication between triage and clinical teams.
- Attend meetings or events as requested by the Clinical Triage Lead.
Qualifications & Experience
- Registered healthcare professional with current NMC/HCPC registration.
- Minimum three years post-registration experience.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
24 February 2026
Pay scheme
Other
Salary
£38,682 to £46,580 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/158870/18545
Job locations
HCRG Care Group
Chippenham
Wiltshire
SN15 2AJ
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Chippenham
Wiltshire
SN15 2AJ
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
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