Job summary
We have an exciting opportunity within our Coventry and Warwickshire Sexual Health Service for an experienced and enthusiastic administrator to join our friendly and welcoming team!
As part of your role as an administrator, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks.
In the role you will directly support the service by maintaining administrative systems and procedures including reception duties, back-office support including minute taking, manage incoming calls from to the Single Point of Access (SPA) and action as required and through direct patient contact.
The post holder will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co-ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non-clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
Whilst this role is based at West Orchards Shopping Centre, Coventry, there may be some requirement to travel to other bases including Rugby, Nuneaton and Leamington Spa on ad hoc basis. All base locations are easily accessible and are central to town/city centres.
Interviews to take place Wednesday 18th March.
Main duties of the job
Responsibilities will include:
- Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate
- Use the Lilie patient management system to book, register and track patients through the service
- To ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner
- To work in line with HCRG Care Groups organisational values and behaviours framework, in addition to maintaining our local and regional guidelines
- Maintain a safe environment for patients, staff and visitors
- To participate in service developments for the administrative team and support clinical teams where required
- To support the Administration Team Lead in the day-to-day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
A full list of responsibilities can be found in the attached job description.
About us
Package Description
As an Administrator you'll be part of our valued team based at our Coventry and Warwickshire Sexual Health Hub. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875.00-£24,380.00 dependent on experience, with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Details
Date posted
24 February 2026
Pay scheme
Other
Salary
£23,875 to £24,380 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/1580/18464
Job locations
HCRG Care Group
Coventry
West Midlands
CV1 1QX
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Coventry
West Midlands
CV1 1QX
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
