Job summary
Make a real difference to families and young people in Lancashire
HCRG Care Group is looking for a compassionate, organised and customerfocusedCare Coordinatorto join our Care Coordination Hub. This is a fantastic opportunity to be part of a supportive team helping children, young people and families access the right care at the right time.
Experience in healthcare or coordination roles is desirable but not essential your people skills and proactive approach matter most.
This role is based between Preston and Burnley so ability and willingness to travel across both hubs is essential.
Why join HCRG Care Group?
- Be part of an organisation committed to improving lives and outcomes for families.
- Work with friendly, flexible and supportive colleagues.
- Access development opportunities and training to help your career grow.
- Enjoy employee benefits that support your wellbeing and worklife balance.
Main duties of the job
What you'll do
As the first point of contact for patients, parents, carers and professionals, you will play a key role in delivering an excellent customer experience. In this role, you will:
- Provide a friendly, efficient and professional responseto all incoming telephone calls and emails into the Care Coordination Hub.
- Filter, prioritise and direct queriesto the correct Lancashire Healthy Young People & Family Services teams.
- Support clinical teamsby booking and scheduling routine clinic appointments in line with service rules and protocols.
- Ensure referrals and enquiries are signposted promptlyto the appropriate services within required timescales.
- Work collaborativelywith colleagues across the service to ensure smooth and effective coordination of care.
What we're looking for
You will thrive in this role if you:
- Have excellent communication and customer service skills.
- Can remain calm and supportive when managing a high volume of calls or complex queries.
- Are highly organised with strong attention to detail.
- Enjoy working in a busy, fastpaced team environment.
- Are confident using IT systems and eager to learn new processes.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
23 January 2026
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/40134/18234
Job locations
HCRG Care Group
Leyland
Lancashire
PR26 6TY
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Leyland
Lancashire
PR26 6TY
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
