Administrator

Job summary

Do you have a passion for organisation, communication, and making a positive impact? We're looking for an Administrator to join our dedicated team supporting the Essex Child and Family Wellbeing Service, a vital service delivering health and wellbeing support to children, young people, and families across Essex.

As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, you'll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly.

This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation.

You will be based at our Treehouse Children's Centre, Harlow.

Travel for this role across our Essex Quadrants is required, meaning a driving license and access to a vehicle for work purposes is required for this role.

Main duties of the job

As an administrator you will:

• Accurately input and update client records using SystmOne

• Manage team diaries and rotas, including allocation of visits

• Produce reports for function leads using Microsoft Office and internal systems

• Respond sensitively and professionally to enquiries from families, professionals, and partner agencies in person, by phone, and via email

• Process safeguarding and vulnerable client reports, ensuring appropriate escalation

• Maintain accurate records for audits, KPIs, and performance outcomes

• Provide basic IT support to colleagues (e.g. logging onto systems, accessing printers/wifi)

• Support general admin functions: filing, photocopying, stock monitoring, ordering supplies

• Organise meetings and appointments, including minute-taking when required

• Assist with updating internal websites and social media pages as needed

• Monitor service communication channels and ensure timely responses

• Travel to other sites across the quadrant to provide cover as needed

• Deputise for Band 4 Administrators during leave or absence

• Ensure adherence to health and safety policies within office hubs

• Assist with maintaining and updating client contact schedules to ensure delivery of the Healthy Child Programme

For more details please see attached Job Description.

About us

As an Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• Salary from £23,875
• group pension and HCRG terms and Conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Harlow

Essex

CM18 7NG

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Harlow

Essex

CM18 7NG

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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