Job summary
We are looking for a proactive and organisedSPOCAdministratorto join our dedicated team at Florence Nightingale Health Centre, Harlow.This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.
As the first point of contact for the Essex service, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.
This is a permanent part-time position for 35 hours a week.
Due to this role requiring occasional travel across our locality, a full UK driving license is required.
Main duties of the job
As a SPOC Administrator you will:
Act as the administrative hub for the SPOC Administrator, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.
Accurately log all information ontoSystmOne, including referrals, appointments, telephone contacts, and correspondence.
Handle confidential and sensitive information with discretion and professionalism.
Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.
Support the ongoing development and improvement of the Essex business.
Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).
Provide comprehensive administrative support across the team, including clinicians and partner services.
Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.
Answer and direct telephone calls in a polite, professional, and sensitive manner.
Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.
Record and monitor the progress of children along the ECFWS.
For more details please see the attached Job Description
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Package Description
As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 FTE (This would be Pro-rata to the hours worked
- group pension and HCRG terms and Conditions
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical well-being from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Ideal Candidate:
- GCSE English and Maths, Grade C and above, or equivalent qualification
- Experience within an administrative role
- Excellent communication and interpersonal skills
- Effectively prioritises and coordinates own work alongside work of others
- Ability to use Microsoft Office packages
- Work flexibly as part of a proactive team
- Excellent time management and organisation skills
- Ability to use initiative without close supervision
- Ability to manage challenging and complex situations
Desirable
- NVQ 3 or equivalent experience
- Experience of working within Children's Services or in an NHS environment
- Experience of using SystmOne
Job description
Job responsibilities
Package Description
As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 FTE (This would be Pro-rata to the hours worked
- group pension and HCRG terms and Conditions
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical well-being from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Ideal Candidate:
- GCSE English and Maths, Grade C and above, or equivalent qualification
- Experience within an administrative role
- Excellent communication and interpersonal skills
- Effectively prioritises and coordinates own work alongside work of others
- Ability to use Microsoft Office packages
- Work flexibly as part of a proactive team
- Excellent time management and organisation skills
- Ability to use initiative without close supervision
- Ability to manage challenging and complex situations
Desirable
- NVQ 3 or equivalent experience
- Experience of working within Children's Services or in an NHS environment
- Experience of using SystmOne
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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