Job summary
Join a national team dedicated to transforming community health and care services as aPerformance Manager. Reporting to theInterim Head of Performance,youllhelp shapethe performance agenda, ensuring contractual obligations and KPIs are met with excellence.Your insights and operational support will be essential to delivering continuous improvement and high-quality outcomes across the region.
This role is home based with regular travel across regional areas (e.g. BSW)
The role of Performance Manager is a fixed-term role for 12 months for 2026, to provide support to the performance team in the BSW business unit and help drive the execution of the in-year strategy.The postholder will need to develop a good understanding of the companys overall direction, strategy and current operations.
Main duties of the job
This role is responsible for supporting the Interim Head of Performance in BSW with updates and data assurance in order to give a view on operational success and any emerging concerns.
This new role is required to work closely with colleagues in the BSW business unit and colleagues in corporate functions in order to be effective, but specifically:
- Analytics/Clinical Systemsto support by aligning data with performance and supporting the Senior Performance Manager in identifying issues and risks.
- Operations colleaguesto support by providing data where necessary in order to manage operational pressures and feed back on performance and track themes/issue.
Please see the job description attached for a full list of responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
The ideal candidate:
Essential
- Degree or equivalent experience in health, or in an analytics or operational delivery role
- Experience of utilising and capturing data to evidence the delivery of performance targets and plans
- Possess strong communication and inter-personal skills and have the emotional intelligence to engage multiple stakeholders at different levels effectively, sometimes with a different style/approach
- Experience of producing reports
- Ability to prioritise and manage competing demands
- Ability to work effectively under pressure and to tight deadlines
- Ability to influence key stakeholders, but also to understand alternative perspectives and competing demands on others
- Ability to challenge confidently and constructively
- An understanding of national health policy, including clinical governance, clinical quality, patient safety and quality improvement
Desirable
- Experience in the health care sector
- Experience of producing data in a healthcare setting, either in the NHS or for a private provider
- Good knowledge of health regulatory frameworks and the role of regulators (CQC, Monitor etc) and associated health policy
Other requirements:
- Ability to drive and access to a vehicle for work related travel
- Ability to manage own workload
Package Description
As a Performance Manager, youll be part of our valued team at HCRG Care Group.
You willfeelvalued as aPerformance Managerwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £55,000 with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Job description
Job responsibilities
The ideal candidate:
Essential
- Degree or equivalent experience in health, or in an analytics or operational delivery role
- Experience of utilising and capturing data to evidence the delivery of performance targets and plans
- Possess strong communication and inter-personal skills and have the emotional intelligence to engage multiple stakeholders at different levels effectively, sometimes with a different style/approach
- Experience of producing reports
- Ability to prioritise and manage competing demands
- Ability to work effectively under pressure and to tight deadlines
- Ability to influence key stakeholders, but also to understand alternative perspectives and competing demands on others
- Ability to challenge confidently and constructively
- An understanding of national health policy, including clinical governance, clinical quality, patient safety and quality improvement
Desirable
- Experience in the health care sector
- Experience of producing data in a healthcare setting, either in the NHS or for a private provider
- Good knowledge of health regulatory frameworks and the role of regulators (CQC, Monitor etc) and associated health policy
Other requirements:
- Ability to drive and access to a vehicle for work related travel
- Ability to manage own workload
Package Description
As a Performance Manager, youll be part of our valued team at HCRG Care Group.
You willfeelvalued as aPerformance Managerwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £55,000 with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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