Job summary
Working as part of the Sexual Health Service, the post holder will provide comprehensive administrative support across a range of services.The role makes a direct and positive contribution to service delivery by ensuring efficient, professional, and sensitive communication with service users, clinicians, and colleagues.You will also manage and maintain waiting lists for Young People (YP) referrals and allocate cases to appropriate staff.
You will be required to use clinical and administrative computer systems to accurately capture, update, and maintain patient data, ensuring information is complete, accurate, and confidential.The role includes database management, telephone contact with service users, and organising workloads within agreed guidelines, using discretion and initiative to resolve queries or escalate to senior colleagues where appropriate.
This is a part time role for 30 hours a week.
The post holder is required to travel between the Rochdale and Bury sites meaning a driving license is ideal.
Main duties of the job
Main Responsibilities
Manage a high volume of telephone calls.
Respond to patient enquiries and book appointments
Prioritise referrals according to clinical need and escalate urgent cases.
Direct patients to the correct services in a timely and appropriate manner.
Collate and send appointment letters and relevant information to patients.
Perform clerical tasks including accurate data input and coding of confidential patient information.
Maintain patient records, ensuring confidentiality, safe storage, and archiving.
Carry out general office duties including filing, photocopying, email handling, memo requests
Use patient management systems (includingLilie) to book, register, and track patients
Regular use of IT systems including Word, Excel, PowerPoint, and Outlook.
Maintain and manage databases
Undertake reception duties as required, including updating patient details and arranging follow-up appointments.
Add patients to outpatient waiting lists
Support the Administration Manager with day-to-day operational functions
Manage and maintain waiting lists for Young People (YP) referrals and allocate cases to appropriate staff.
Monitor and manage the YP mailbox, including voice notes.
Monitor the YP telephone line on an ad-hoc basis.
Communicate effectively, both verbally and in writing, with senior management, clinicians, colleagues, and external organisations.
For a full list of requirements, please see that attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Ideal Candidate
Essential criteria:
- Able to demonstrate behaviours consistent with HCRG Values - Care Think Do
- Can demonstrate basic number and literacy skills
- Experience of telephone enquiry work.
- Experience of working with hospital IT systems.
- Good customer care and interpersonal skills.
- Able to provide and receive clear and concise information by telephone and in other forms.
- Able to work well in a team and as an individual.
- Able to use judgement in straight forward situations requiring analysis
- Able to plan own work and meet agreed targets
- Keyboard skills
- Flexible approach to working hours to help coverleave and sickness
Desirable criteria:
- Experience working in a call centre ECDL or equivalent
- Experience of communicating with clients or patients
- A driving license and access to a car
Package Description
As an administrator, youll be part of our valued team based at ORBISH.You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Job description
Job responsibilities
Ideal Candidate
Essential criteria:
- Able to demonstrate behaviours consistent with HCRG Values - Care Think Do
- Can demonstrate basic number and literacy skills
- Experience of telephone enquiry work.
- Experience of working with hospital IT systems.
- Good customer care and interpersonal skills.
- Able to provide and receive clear and concise information by telephone and in other forms.
- Able to work well in a team and as an individual.
- Able to use judgement in straight forward situations requiring analysis
- Able to plan own work and meet agreed targets
- Keyboard skills
- Flexible approach to working hours to help coverleave and sickness
Desirable criteria:
- Experience working in a call centre ECDL or equivalent
- Experience of communicating with clients or patients
- A driving license and access to a car
Package Description
As an administrator, youll be part of our valued team based at ORBISH.You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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