Job summary
We have an exciting opportunity for a highly organised and proactive individual who is passionate about delivering excellent customer service to join our dynamic team as a SPA administrator supporting Wiltshire Childrens Community Services.
This is a key role where youll act as the first point of contact for patients, families, and professionals contacting our services via phone, email, and post.Youll play a vital part in ensuring referrals are handled efficiently and patients are directed to the right services quickly and compassionately.
This is a demanding but highly rewarding role that requires high levels of administrative and communication skills and the ability to work proactively as part of a team.
As an organisation, HCRG Care Group promotes colleagues health and wellbeing by offering a hybrid working model for this role, following completion of a probationary period, aiding a better work-life balance. The role is based at High Post in Salisbury.
We have full-time hours (37.5 hours per week) and part-time hours (22.5 hours per week and 28 hours per week) available so whether you are looking for a full time or part time role we have hours to suit you! This is a fixed-term opportunity for 6 months.
Main duties of the job
- To provide initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
- To direct incoming referrals to the relevant professionals and deal with any incorrect referrals at source
- To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion
- To prioritise the level of need of referrals and highlight any urgent referrals to the relevant avaliable health professionals
- Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high quality referral
- To record all referrals accurately for service users and carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services
- To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
- Carry out data cleansing as and when required
- Book and schedule planned clinical appointments on SystmOne ensuring patients are seen within any contracted waiting times
For a full list of role responsibilities please refer to the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
07 November 2025
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time
Reference number
HCRGCG/TP/40134/17587
Job locations
HCRG Care Group
Salisbury
Wiltshire
SP4 6AT
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Salisbury
Wiltshire
SP4 6AT
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
