Job summary
HCRG Care Group are looking for a compassionate and understanding BANK Stories Officer.
This freelance role is about making sure that peoples voices, experiences, and stories are truly heard. They will spend time talking with colleagues, patients, families, and carers, collecting their experiences and finding meaningful ways to share these stories.
Every patient has a story worth hearing. Behind each appointment, treatment, or visit are experiences that can teach and inspire us.
Base and contract type: The role is a bank contract. It will be home based but will also require travel to services, as and when needed.
Main duties of the job
Main Responsibilities
- Spend time listening to patients, families, and carers, helping them tell their stories in their own words.
- Collect and share stories in a way that highlights the human impact.
- Support patients who may not usually feel heard, making sure their voices are represented.
- Work with staff and teams to make sure stories are shared.
- Help organise and support story-sharing events, patient panels, or informal conversation groups both in person and virtually.
- Make sure all stories are collected and shared respectfully, safely, and in line with confidentiality and safeguarding.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Package Description
As an Internal Comms Manager,you'll be part of our valued team at HCRG Care Group.
You will feel valued as an Internal Comms Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22.95 Per Hour
- Free tea, coffee and milk at your local base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate
Essential
- Passionate about making sure patient voices are heard and valued.
- Good listener with empathy and patience.
- Able to connect with people from all walks of life.
- Comfortable writing up or sharing stories in clear, simple language.
- Organised and able to manage time across flexible hours.
- Strong attention to detail and a high level of accuracy.
- Excellent organisational and communications skills.
- Internal stakeholder management and networking experience.
- Excellent IT skills in Word, Excel and PPT to an advance level, with additional knowledge of using marketing tools such as Wordpress, Hootsuite, Campaigner etc.
Desirable
- Related degree or professional qualification.
- An understanding of England's health and care system, particularly the role of Commissioners and the independent sector.
- Experience of community engagement, volunteering, or patient involvement.
- Confidence speaking to groups or presenting stories in meetings/events.
Other requirements:
You may be required to work at evenings and weekends where there is a business need to ask you to.
Job description
Job responsibilities
Package Description
As an Internal Comms Manager,you'll be part of our valued team at HCRG Care Group.
You will feel valued as an Internal Comms Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22.95 Per Hour
- Free tea, coffee and milk at your local base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate
Essential
- Passionate about making sure patient voices are heard and valued.
- Good listener with empathy and patience.
- Able to connect with people from all walks of life.
- Comfortable writing up or sharing stories in clear, simple language.
- Organised and able to manage time across flexible hours.
- Strong attention to detail and a high level of accuracy.
- Excellent organisational and communications skills.
- Internal stakeholder management and networking experience.
- Excellent IT skills in Word, Excel and PPT to an advance level, with additional knowledge of using marketing tools such as Wordpress, Hootsuite, Campaigner etc.
Desirable
- Related degree or professional qualification.
- An understanding of England's health and care system, particularly the role of Commissioners and the independent sector.
- Experience of community engagement, volunteering, or patient involvement.
- Confidence speaking to groups or presenting stories in meetings/events.
Other requirements:
You may be required to work at evenings and weekends where there is a business need to ask you to.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
