Job summary
We are looking for a proactive and organisedJADES Pathway Administratorto join our dedicated team at theFlorence Nightingale Health Centre,Harlow. This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.
As the first point of contact for the JADES service, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.
This is a part-time position for 35 hours a week
Due to this role requiring occassional travel across our locality, a full UK driving license and access to a vehicle for work purposes is a requirement for this role.
Main duties of the job
As a JADES Pathway Administrator you will:
Act as the administrative hub for the JADES pathway, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.
Accurately log all information ontoSystmOne, including referrals, appointments, telephone contacts, and correspondence.
Handle confidential and sensitive information with discretion and professionalism.
Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.
Support the ongoing development and improvement of the JADES pathway.
Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).
Provide comprehensive administrative support across the team, including clinicians and partner services.
Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.
Answer and direct telephone calls in a polite, professional, and sensitive manner.
Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.
Record and monitor the progress of children along the JADES pathway.
For more details please see the attached Job Description
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Our ideal candidate will have:
GCSE English and Maths, Grade C and above, or equivalent qualification
Experience within an administrative role
Excellent communication and interpersonal skills
Effectively prioritises and coordinates own work alongside work of others
Ability to use Microsoft Office packages
Work flexibly as part of a proactive team
Excellent time management and organisation skills
Ability to use initiative without close supervision
Ability to manage challenging and complex situations
Desirable
NVQ 3 or equivalent experience
Experience of working within Childrens Services or in an NHS environment
Experience of using SystmOne
Due to this role requiring occassional travel across our locality, a full UK driving license and access to a vehicle for work purposes is a requirement for this role.
For more details please see the attached Job Description
As aJADES Pathway Administrator,youll be part of our valued team based at theFlorence Nightingale Health Centre,Harlow.
You will feel valued as aJADES Pathway Administratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 FTE (This would be Pro-rata to the hours worked) with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Job description
Job responsibilities
Our ideal candidate will have:
GCSE English and Maths, Grade C and above, or equivalent qualification
Experience within an administrative role
Excellent communication and interpersonal skills
Effectively prioritises and coordinates own work alongside work of others
Ability to use Microsoft Office packages
Work flexibly as part of a proactive team
Excellent time management and organisation skills
Ability to use initiative without close supervision
Ability to manage challenging and complex situations
Desirable
NVQ 3 or equivalent experience
Experience of working within Childrens Services or in an NHS environment
Experience of using SystmOne
Due to this role requiring occassional travel across our locality, a full UK driving license and access to a vehicle for work purposes is a requirement for this role.
For more details please see the attached Job Description
As aJADES Pathway Administrator,youll be part of our valued team based at theFlorence Nightingale Health Centre,Harlow.
You will feel valued as aJADES Pathway Administratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 FTE (This would be Pro-rata to the hours worked) with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
