Job summary
OurBusiness Support Administratorwill provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services .
TheBusiness Support Administratorwill support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.
This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Base
The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working.
HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements
Main duties of the job
Screen and direct incoming referrals to appropriate professionals or services per guidelines.
Prioritise and escalate urgent referrals; follow up for missing information to ensure quality.
Accurately record referrals and maintain confidentiality using standard systems and procedures.
Offer signposting to HCRG services and external organisations.
Schedule, manage, and reschedule clinical appointments; send related communications.
Maintain clinical systems, databases, templates, and stock inventory.
Support written correspondence, meeting coordination, and minute-taking.
Provide flexible cover for business support colleagues as needed.
Assist with safeguarding processes, including coordinating strategy meetings and managing documentation related to domestic violence, child protection, and multi-agency risk assessments.
Perform other duties as assigned by the line manager.
d referrals and maintain confidentiality using standard systems and procedures.</p></li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><p style="margin:0px;font-size:inherit;padding:5px 0px;">Offer signposting to HCRG services and external organisations.</p></li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><p style="margin:0px;font-size:inherit;padding:5px 0px;">Schedule, manage, and reschedule clinical appointments; send related communications.</p></li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><p style="margin:0px;
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As aBusiness Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
- Pro rata salary starting from £23,875 with access to our group pension
- Full time and part time roles available
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.
The Ideal Candidate
Essential:
Work Experience
Knowledge and Skills
Excellent customer services skills
Accurate and efficient keyboard skills
High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service skills
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment
Desirable:
- Previous health or social care experience
- Minute taking
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Other requirements:the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
Job description
Job responsibilities
As aBusiness Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
- Pro rata salary starting from £23,875 with access to our group pension
- Full time and part time roles available
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.
The Ideal Candidate
Essential:
Work Experience
Knowledge and Skills
Excellent customer services skills
Accurate and efficient keyboard skills
High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service skills
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment
Desirable:
- Previous health or social care experience
- Minute taking
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Other requirements:the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
