Job summary
As an SPA Administrator, you will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services in Bath & North East Somerset (B&NES). The administrator will support the effective filtering and directing of telephone calls and correspondence for Bath & North East Somerset (B&NES) Childrens Community Services and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Based in Kempthorne House, St Martins Hospital working 37.5 hours per week, with some flexibility for home working.
Main duties of the job
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Responsibilities will include:
- Work as a crucial part of a team who answer a high volume of incoming calls from parents and service users
- Providinginitial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
- Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source
- Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working
- Action call backs to referrers to ensure appropriate information is obtained, ensuring a high-quality referral
- Accurately and confidentially record all referrals for service users and carers on various client information systems.
- Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
- Collate, book, and send information and appointment letters to patients
Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As an SPA Administrator you'll be part of our valued team at Kempthorne House, Bath.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875.00 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding good or outstanding ratings from the Care Quality Commission
Our ideal candidate will have:
- Administrative experience in a busy, customer facing environment
- High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
- Excellent customer services skills and telephone manner
- Effective interpersonal and communication skills, both verbal and written
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
It would also be beneficial if you have previous experience in a Health or Social Care role and knowledge of clinical systems or databases.
If this sounds like you, we would love to hear from you!
Job description
Job responsibilities
As an SPA Administrator you'll be part of our valued team at Kempthorne House, Bath.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875.00 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding good or outstanding ratings from the Care Quality Commission
Our ideal candidate will have:
- Administrative experience in a busy, customer facing environment
- High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
- Excellent customer services skills and telephone manner
- Effective interpersonal and communication skills, both verbal and written
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
It would also be beneficial if you have previous experience in a Health or Social Care role and knowledge of clinical systems or databases.
If this sounds like you, we would love to hear from you!
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
