Job summary
Do you thrive in a fast-paced, people-focused environment?
Join our team as an Administrator for our Wheelchair Service and play a vital role in delivering exceptional care to our community. Were looking for a compassionate, and organised administrator who is flexible and able to work under pressure and deal with a variety of tasks.
Our Physiotherapy Service provides assessment, treatment, and rehabilitation for a wide range of musculoskeletal (MSK) conditions.
What You'll Do:<
Meeting / greeting patients arriving for their Physio appointments
Act as a central point of contact for calls/enquiries to the Team, meeting / taking messages and dealing with enquiries where appropriate.
Receive and process referrals
Main duties of the job
1. Meeting / greeting patients
2. Receive and process referrals electronically or via post
3. Data input information onto patient administrative system (SystmOne)
4. Act as central point of contact for all calls/enquiries to the Team, redirecting calls, taking messages and dealing with enquiries where appropriate.
5. Support administrative colleague providing support to the Team and Senior Administrator as required.
A full list of responsibilities can be found in the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
<p style="margin:0.626em 0px;padding:0px;border:0px;background:rgb(255,255,255);line-height:1.45em;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;">As an <strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Administration assistant</strong> youll be part of our valued Reception Services Administration team based at Warminster Community Hospital.</p><p style="margin:0.626em 0px;padding:0px;border:0px;background:rgb(255,255,255);line-height:1.45em;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;">As part of the HCRG Care Group family, youll receive access to a range of exclusive rewards and benefits, including:</p><ul style="margin:5px 0px 20px 30px;padding:0px;border:0px;background:rgb(255,255,255);list-style-type:disc;list-style-position:outside;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;"><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Competitive Salary</strong>: £23875 - £25,814 per year, with group pension.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Daily Comforts</strong>: Free tea, coffee, and milk at your base location.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">My Reward Hub Membership</strong>: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Financial Flexibility</strong>: Access your wages as you earn them, helping you handle lifes unexpected moments without high interest rates or overdraft fees.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Wellbeing Support</strong>: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Learning Opportunities</strong>: Access to eLearning and bespoke career pathways through our Outstanding learning and development team, The Learning Enterprise.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Innovative Culture</strong>: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Pride in Quality</strong>: Join an organization committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission.</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The Ideal Candidate will have:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good general education</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> IT literate</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good level of keyboard skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Reception duties/ meeting & greeting the public</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of data protection and confidentiality</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of databases</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of working in an office environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to demonstrate a wide range of adaptable communication skills </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent customer service skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> A good standard of written and spoken English is required to be able to undertake the relevant duties</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Efficient, courteous telephone manner</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Calm in a pressured environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Ability to prioritise workload</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good communicator</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to work unsupervised</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Car driver and able to access a vehicle for work purposes with business insurance cover.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Job description
Job responsibilities
<p style="margin:0.626em 0px;padding:0px;border:0px;background:rgb(255,255,255);line-height:1.45em;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;">As an <strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Administration assistant</strong> youll be part of our valued Reception Services Administration team based at Warminster Community Hospital.</p><p style="margin:0.626em 0px;padding:0px;border:0px;background:rgb(255,255,255);line-height:1.45em;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;">As part of the HCRG Care Group family, youll receive access to a range of exclusive rewards and benefits, including:</p><ul style="margin:5px 0px 20px 30px;padding:0px;border:0px;background:rgb(255,255,255);list-style-type:disc;list-style-position:outside;color:rgb(51,51,51);font-family:\'faricy-new-web\', Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;"><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Competitive Salary</strong>: £23875 - £25,814 per year, with group pension.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Daily Comforts</strong>: Free tea, coffee, and milk at your base location.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">My Reward Hub Membership</strong>: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Financial Flexibility</strong>: Access your wages as you earn them, helping you handle lifes unexpected moments without high interest rates or overdraft fees.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Wellbeing Support</strong>: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Learning Opportunities</strong>: Access to eLearning and bespoke career pathways through our Outstanding learning and development team, The Learning Enterprise.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Innovative Culture</strong>: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.</li><li style="margin:0.626em 0px;padding:0px;border:0px;background:transparent;line-height:1.45em;font-size:inherit;"><strong style="margin:0px;padding:0px;border:0px;background:transparent;font-weight:700;">Pride in Quality</strong>: Join an organization committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission.</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The Ideal Candidate will have:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good general education</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> IT literate</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good level of keyboard skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Reception duties/ meeting & greeting the public</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of data protection and confidentiality</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of databases</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of working in an office environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to demonstrate a wide range of adaptable communication skills </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent customer service skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> A good standard of written and spoken English is required to be able to undertake the relevant duties</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Efficient, courteous telephone manner</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Calm in a pressured environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Ability to prioritise workload</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Good communicator</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to work unsupervised</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Car driver and able to access a vehicle for work purposes with business insurance cover.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
