Job summary
The community adult speech and language therapy service in Swindon is looking for an experienced, highly motivated administrator to join their friendly and dynamic team. This is an interesting and rewarding role which includes some direct contact with patients and their families as well as the administrative duties.
The role of a Speech and Language Therapy Business Support Assistant will carry out high quality and accurate administrative, data inputting and secretarial support to assist patient care, clinical governance and the clinical processes of the community adult speech and language therapy (SLT) team.
The SLT - Business Support Assistant will assist in some clinical duties when required, to include the implementation of treatment programmes for patients and the delivery of an AAC (Alternative and Augmentative Communication).
Main duties of the job
As part of the Speech and Language Therapy (SLT) team, this role supports smooth, compassionate care through close collaboration with healthcare professionals, carers, and families. Sensitivity and discretion are vital, especially when communicating with individuals with speech or language difficulties, always ensuring compliance with data protection guidelines.
Core duties include handling referrals, managing communications, and maintaining accurate records to help the service run smoothly. The role also involves organising meetings and training, preparing patient resources, and providing secretarial support to the SLT Manager, with confident use of Microsoft Office and Outlook.
Supporting clinical work is another key aspect assisting therapists during sessions, managing AAC equipment, coordinating with suppliers, and ensuring resources are clean, available, and functional. You'll also liaise with departments like Finance and Education & Training to help keep everything on track.
There's opportunity to contribute to service development too, from updating materials and managing shared mailboxes to helping with staff inductions and team communications. Participation in training, incident reporting, and outcome monitoring is also expected.
Handling sensitive information with care and maintaining a calm, professional manner.
Please see the attached JD for the full list of responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As a Speech and Language Therapy Business Support Assistant, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
- Competitive Pay & Pension: Receive a salary of £24071 - £25674 (full time equivalent) with company pension.
- Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
- Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
- Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.
- Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
- Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
- Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
Essential
Holds NVQ Level 3 or equivalent training/experience, with a background in administrative roles, ideally within a healthcare setting.
Proficient in Microsoft Office and comfortable using various devices, including laptops and tablets.
Willing to learn and use specialist communication aids, software, and apps.
Handles sensitive and confidential information with care and professionalism.
Communicates effectively in person, by phone, and in writing, with the ability to adapt communication for individuals with speech or language difficulties.
Committed to safeguarding and promoting the welfare of children, young people, and adults, with an understanding of local protection procedures.
Organised, adaptable, and capable of managing and prioritising daily tasks, with the judgement to seek support when needed.
Works well both independently and collaboratively, contributing positively to team dynamics.
Demonstrates integrity, openness, and a willingness to listen and support shared learning and development.
Flexible to work across Trust services as required, reflecting a responsive and team-focused approach
Please see the attached JD for the full list of responsibilities.
Job description
Job responsibilities
As a Speech and Language Therapy Business Support Assistant, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
- Competitive Pay & Pension: Receive a salary of £24071 - £25674 (full time equivalent) with company pension.
- Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
- Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
- Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.
- Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
- Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
- Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
Essential
Holds NVQ Level 3 or equivalent training/experience, with a background in administrative roles, ideally within a healthcare setting.
Proficient in Microsoft Office and comfortable using various devices, including laptops and tablets.
Willing to learn and use specialist communication aids, software, and apps.
Handles sensitive and confidential information with care and professionalism.
Communicates effectively in person, by phone, and in writing, with the ability to adapt communication for individuals with speech or language difficulties.
Committed to safeguarding and promoting the welfare of children, young people, and adults, with an understanding of local protection procedures.
Organised, adaptable, and capable of managing and prioritising daily tasks, with the judgement to seek support when needed.
Works well both independently and collaboratively, contributing positively to team dynamics.
Demonstrates integrity, openness, and a willingness to listen and support shared learning and development.
Flexible to work across Trust services as required, reflecting a responsive and team-focused approach
Please see the attached JD for the full list of responsibilities.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
