Job summary
Join our dynamic and friendly Administration team, to provide administrative support to the specialist nursing team.
In this role, you will be the first point of contact for patients, healthcare professionals, and external stakeholders including community nursing teams, hospitals, hospices, GP practices, and the voluntary sector. You will ensure clear, courteous, and efficient communication across all channels, handling telephone enquiries and distributing relevant service information to team members.
If you thrive in a fast-paced environment and take pride in keeping things running smoothly, wed love to hear from you!
This is a part-time role working 30 hours per week.
Main duties of the job
Within this role you will be responsible for:
- Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. Community nursing, Community hospitals, voluntary sector, GP practices, hospitals, hospice.
- Acts as the first point of contact for professionals and patients and is responsible for managing telephone calls and dealing with all enquiries.
- Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, meetings via Teams.
- Prepares and maintains meeting agendas and minutes, letters, interview packs and reports of a confidential nature.
- Monitoring NHS email inbox and working closely with the Specialist Nurses.
- Awareness of budgetary issues, the effective and safe use of resources.
- Utilises electronic systems such as EMIS, Imail and ordering systems, uploading wound photos and referrals.
- Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner.
- Regularly reviews systems of work, suggest and develop new ways of working to improve efficiency.
- Undertake own annual appraisal and attends all mandatory training as required for the role.
- Network with other services and administrators
Please see attached the job description for full list
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Date posted
01 May 2025
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/1580/15222
Job locations
HCRG Care Group
Farnham
Surrey
GU9 9QL
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Farnham
Surrey
GU9 9QL
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
For questions about the job, contact:
