Job summary
Are you a friendly face & calm voice. Do you thrive in a fast-paced environment where every day brings new challenge - & the chance to make a real difference? Were looking for dynamic, compassionate, and highly organised individuals to be the first point of contact for patients, families, and clinical staff at Devizes Health Centre. As the heartbeat of our front desks, you'll be essential to creating a warm, welcoming, & efficient experience for all who walk through our doors. Devizes Health Centre is one of the regions first integrated care centres, this state-of-the-art facility delivers enhanced services in an improved clinical setting for people in and around Devizes. The centre offers local residents a wide range of health and wellbeing services under one roof. Greet patients and visitors with professionalism and care. Manage appointments, phone calls, and patient inquiries
Main duties of the job
1. Greet patients and visitors warmly and professionally.
2. Answer incoming phone calls and direct them appropriately.
3. Handle patient check-in and check-out processes.
4. Maintain confidentiality and follow data protection regulations.
5. Manage incoming and outgoing mail and emails
6. Liaise with doctors, nurses, and other healthcare staff to relay messages and updates.
7. Assist in managing patient flow during busy times.
Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;">As an Administrator/Receptionist, youll be part of our valued team at Devizes Health Centre, Wiltshire.</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;">You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: </p><ul style="margin-top:0px;margin-bottom:10px;"><li style="font-size:inherit;"><strong style="font-weight:700;">Salary range of £22,369 - £25,814 with group pension </strong></li><li style="font-size:inherit;">Free tea and coffee at your base location</li><li style="font-size:inherit;">Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you</li><li style="font-size:inherit;">Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates</li><li style="font-size:inherit;">Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling</li><li style="font-size:inherit;">Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise</li><li style="font-size:inherit;">An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year </li><li style="font-size:inherit;">The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The ideal candidate will have:</p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Good general education</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">IT literate</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Previous experience in a customer-facing role</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Experience using office software (e.g. MS Office, email systems)</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Understanding of confidentiality and data protection principles</span></li></ul><ul style="list-style-type:disc;"><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';font-size:16px;">Basic knowledge of administrative procedures</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Excellent verbal and written communication skills</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Strong organisational and time management skills</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Ability to multitask under pressure</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Attention to detail</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Polite, friendly, and professional manner</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Reliable and punctual</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Empathetic and patient-centred approach</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Team player with a proactive attitude</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Able to work unsupervised</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Car driver and able to access a vehicle for work purposes</span></li></ul><p style="margin:0cm 0cm 8pt;line-height:106%;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);padding:5px 0px;"> </p>
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;">As an Administrator/Receptionist, youll be part of our valued team at Devizes Health Centre, Wiltshire.</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;">You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: </p><ul style="margin-top:0px;margin-bottom:10px;"><li style="font-size:inherit;"><strong style="font-weight:700;">Salary range of £22,369 - £25,814 with group pension </strong></li><li style="font-size:inherit;">Free tea and coffee at your base location</li><li style="font-size:inherit;">Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you</li><li style="font-size:inherit;">Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates</li><li style="font-size:inherit;">Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling</li><li style="font-size:inherit;">Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise</li><li style="font-size:inherit;">An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year </li><li style="font-size:inherit;">The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The ideal candidate will have:</p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Good general education</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">IT literate</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Previous experience in a customer-facing role</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Experience using office software (e.g. MS Office, email systems)</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:\'Avenir Book\';">Understanding of confidentiality and data protection principles</span></li></ul><ul style="list-style-type:disc;"><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';font-size:16px;">Basic knowledge of administrative procedures</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Excellent verbal and written communication skills</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Strong organisational and time management skills</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Ability to multitask under pressure</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Attention to detail</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Polite, friendly, and professional manner</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Reliable and punctual</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Empathetic and patient-centred approach</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Team player with a proactive attitude</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Able to work unsupervised</span></li><li style="font-size:inherit;"><span style="font-family:\'Avenir Book\';">Car driver and able to access a vehicle for work purposes</span></li></ul><p style="margin:0cm 0cm 8pt;line-height:106%;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);padding:5px 0px;"> </p>
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
