Job summary
Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?
Were HCRG Care Group! And were recruiting Care Coordinators to work as part of our Multi-disciplinary Team!
As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.
Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?
Were HCRG Care Group! And were recruiting Care Coordinators to work as part of our Multi-disciplinary Team!
As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.
This is a full-time role working 37.5 hours per week, Monday - Friday 9-5
For convenience, youll be working remotely, although the initial first four weeks in the office to train and then weekly rotation into the office.
Main duties of the job
As a care coordinator you will:
- Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response
- Prepare referral documentation and input details or form in appropriate client or patient database.
- Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral
- Updating clinical systems and clinic templates with demographic information and expected dates of birth
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Date posted
17 April 2025
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/42452/15053
Job locations
HCRG Care Group
Preston
Lancashire
PR2 6EE
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Preston
Lancashire
PR2 6EE
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
For questions about the job, contact:
