HCRG Care Group

Senior Administrator

This job is now closed

Job summary

Full time (37.5 hours) Permanent Working pattern Monda - Friday 8am - 4pm. Based at Jenner House, Langley Park, Chippenham, SN15 1GG.

We are seeking to recruit an enthusiastic and motivated Senior Administrator to provide day to day operational & line management support to a team of administrators who work within our Central Booking Office Physio Team.

The post-holder will need proven line management experience, good written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment. A proactive can do attitude is required and a commitment to high quality, recognising the benefits of creativity and adaptability in a changing environment.

The successful candidate will work closely with the team to embed and sustain processes across the service and manage administrative functions to support effective patient care/delivery.

This crucial role includes day-to-day operational troubleshooting and requires a solution-focused approach.

This is an exciting opportunity for an experienced administrator to join the Specialist Services Administration Management Team, to help provide a positive and efficient administration support service.

For an informal discussion please contact:

Heather Byrd, Administration Manager by emailheather.byrd@nhs.netor phone 01380 723511 ext 6504

Main duties of the job

Monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner. Allocating and reallocating tasks on a daily basis as required as organisational priorities change.

To plan, co-ordinate and manage the workflow within the wider administration team in collaboration with other senior administrators and the Administration Manager.

Contribute to the process of rota planning and flexible working within the team to ensure that workflow is managed between different tasks on all sites.

Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and are passed onto the relevant member of staff for action.

Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget, participating in the recruitment tasks, sitting on interview panels and inducting new members of staff.

Support the Administration Manager in the delivery of services across Specialist Services and in developing county-wide standardised administration processes.

Participate in the communication and information cascade to administrators within the team via team meetings and other communications methods. And to maintain good communications with clinicians and managers in relation to the administration and customer services provided by the team.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

13 March 2025

Pay scheme

Other

Salary

£25,200 to £27,825 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/111228/14431

Job locations

HCRG Care Group

Chippenham

Wiltshire

SN15 3DB

Job description

Job responsibilities

At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing: Competitive Pay & Pension: Receive a salary of £25.200 with company pension. Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices. Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway. Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice. Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility. Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities. Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates. Educated to A-Level or equivalent knowledge and competency Excellent organisational, IT and communication skills Substantial experience in an administrative position Comprehensive knowledge of office procedures Above-basic knowledge of a range of Microsoft Office packages, including Microsoft Excel, Microsoft Word and Microsoft Office Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities Evidence of administrative experience within a customer / patient focused environment To have worked previously in a medical, health or social care environment Knowledge of data protection and confidentiality Experience in waiting list management of a large referral base Experience of using PAS (e.g SystmOne) Knowledge of Information Governance Experience of working with minimal supervision Experience of multi-tasking and prioritising work Ability to problem solve Experience in collecting information and chasing responses from colleagues at different levels of the organisation Experience of data entry Excellent organisational skills Excellent communication skills (written, face to face and on the telephone) Excellent computer literacy Ability to work effectively independently and as a team Ability to work under pressure and to tight timescales Ability to respond to changing or competing priorities Ability to use initiative but recognise when to seek further assistance Ability to analyse, interpret and present information in a clear and concise manner Conscientious in undertaking work and reporting problems to manager Please see the attached Job description for the full list of requirements.

Job description

Job responsibilities

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 3DB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 3DB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)