Neurodevelopmental Pathway Administration Team Leader
This job is now closed
Job summary
The Team Leader will support the Administration Team to provide general administrative support to the ND pathway.
The ND pathway provides an assessment only service for children and young people who are showing possible signs of autism and/or attention deficit hyperactivity disorder (ADHD). The team also support children and young people who are on ADHD medication reviews.
The ND pathway team consists of Neurodevelopmental Practitioners including, a Clinical Psychologist, Consultant Community Paediatricians, Speech and Language Therapists and Nurses. A team of Care Navigators also support the assessment pathway.
This is a demanding role requiring high levels of administrative skills / communication skills and the ability to work proactively as part of a team.
The role also requires some degree of client and stakeholder contact, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information.
The role requires a high-level capacity to communicate / manage sensitive, confidential information safely and know when and how to liaise with the multidisciplinary team.
Base
The role will be based in either the High Post Hub, Salisbury, or the Derby Court Hub in Trowbridge, with some flexibility for home working.
Main duties of the job
- Be able to follow guidelines/protocols and work with clinical colleagues to ensure optimal service delivery
- You will oversee the booking and scheduling of planned clinical appointments on SystmOne ensuring patients are seen within any contracted waiting times
- Help to ensure information and appointment letters are collated and sent to patients in respect of booked appointments in a timely way
- To reschedule appointments cancelled by patients or the organisation
- Manage enquiries from families and other professionals regarding the assessment process.
- Provide support around incoming and outgoing written correspondence from the organisation (letters/emails)
- Help with the scheduling and organisation of meetings for the ND pathway by preparing agendas, transcribing and typing minutes of meetings, circulating and distributing papers.
- Toprovide direct line management to the team of ND Administrators in line with the organisations HR policies, including regular one-to-one meetings, appraisals, allocation of work, induction and training and development.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
11 February 2025
Pay scheme
Other
Salary
£24,000 to £24,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/53790/13804
Job locations
HCRG Care Group
Trowbridge
Wiltshire
BA14 0XQ
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Trowbridge
Wiltshire
BA14 0XQ
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
