Receptionist West Lancashire Community Services

Job summary

We are looking for an organized and detail orientated Administrator/Receptionist to be part of a wider business support function.

You will play a key part to ensure the smooth running of reception and waiting areawith care and professionalism, reporting any problems encountered to the appropriate person.

This role will be working across two services-

• Address- HCRG Care Group, West Lancashire Urgent Treatment Centre, Wigan Road, Ormskirk, L39 2AZ
• Address- HCRG Care Group, Skelmersdale Walk in Centre, The Concourse, Skelmersdale WN8 6LJ

This is a part-time role working 30 hours per week.

Various hours and shift patterns apply to cover a service that is open 365 days of the year.

Main duties of the job

• Excellent Customer Service is a key responsibility of all staff members.
• Professionalism in this role is required.
• Provide front-line reception duties for our centres, acting as a first point of contact for patients and others attending the centres.
• Operate the Adastra clinical systems imputing patient demographics on arrival and updating or extracting information as required.
• Receive and book in patients, monitor the patient flow.
• Deal with all given instructions e.g., regarding blood/urine/swabs/x-rays received and ensure regular follow up where results are abnormal, and patients have not pursued them.
• Provide and receive information face to face, over the telephone, in writing or electronically from patients, doctors, practice nurse, colleagues and managers, other external contacts (e.g. pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are clearly and accurately passed onto the appropriate person in a timely fashion.
• Open, sort and distribute internal and external post, including recorded delivery, on a daily basis.
• Ensure adequate stocks of stationary for use by all staff and advise relevant colleagues when stocks need to be replenished.

Please see the job description attached for a full list of responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Ormskirk

Lancashire

L39 2AZ

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Ormskirk

Lancashire

L39 2AZ

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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