Business Support Administrator

HCRG Care Group

Information:

This job is now closed

Job summary

Are you a caring and enthusiastic Administrator lookingto join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?

As a Business SupportAdministrator within HCRG Care Group, you will join a team who are focused on clinical excellence and delivering a high level of customer serviceto children, young peopleand their families across Wiltshire. Our aim isto really make our service-users and staff feel the difference.

Main duties of the job

  • To ensure that high standards of customer services are provided, by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation. This includes frontline telephony cover and electronic communiques.
  • Manage waitlists, collating information and sending appointment letters to patients in respect of booked appointments. The patient management system used by HCRG Care Group for this purpose is SystmOne.
  • To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
  • To record all referrals accurately for Service Users and Carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services.
  • Working to rules and protocols, book planned clinical appointments, ensuring patients are seen within any contracted waiting times.
  • Maintaining and updating clinical systems and clinic templates.
  • Ordering of routine goods and services to support the SPA and health professionals.
  • Providing support around incoming and outgoing written correspondence from the organisation (letters/emails).
  • Production of documents in Word and Excel.
  • Carry out data cleansing as and when required.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

18 June 2024

Pay scheme

Other

Salary

£22,308 to £22,308 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

HCRGCG/TP/53790/10369

Job locations

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN


Job description

Job responsibilities

As a Business Support Administrator, youll be part of our dynamic team at our Greenways Office Hub, Chippenham.You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

  • Pro rata salary based on a full-time annual salary of £22,308
  • Access to our group pension
  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open andjust culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Job description

Job responsibilities

As a Business Support Administrator, youll be part of our dynamic team at our Greenways Office Hub, Chippenham.You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

  • Pro rata salary based on a full-time annual salary of £22,308
  • Access to our group pension
  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open andjust culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site
Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

For questions about the job, contact:

Recruiter

Recruitment Team

careers@hcrgcaregroup.com

03002471122

Date posted

18 June 2024

Pay scheme

Other

Salary

£22,308 to £22,308 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

HCRGCG/TP/53790/10369

Job locations

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN


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