Job summary
Are you a caring and enthusiastic Administrator lookingto join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?
As a Business SupportAdministrator within HCRG Care Group, you will join a team who are focused on clinical excellence and delivering a high level of customer serviceto children, young peopleand their families across Wiltshire. Our aim isto really make our service-users and staff feel the difference.
Main duties of the job
- To ensure that high standards of customer services are provided, by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation. This includes frontline telephony cover and electronic communiques.
- Manage waitlists, collating information and sending appointment letters to patients in respect of booked appointments. The patient management system used by HCRG Care Group for this purpose is SystmOne.
- To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
- To record all referrals accurately for Service Users and Carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services.
- Working to rules and protocols, book planned clinical appointments, ensuring patients are seen within any contracted waiting times.
- Maintaining and updating clinical systems and clinic templates.
- Ordering of routine goods and services to support the SPA and health professionals.
- Providing support around incoming and outgoing written correspondence from the organisation (letters/emails).
- Production of documents in Word and Excel.
- Carry out data cleansing as and when required.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Date posted
18 June 2024
Pay scheme
Other
Salary
£22,308 to £22,308 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
HCRGCG/TP/53790/10369
Job locations
HCRG Care Group
Chippenham
Wiltshire
SN15 1BN
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Chippenham
Wiltshire
SN15 1BN
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
For questions about the job, contact:
