Business Support and Single Point of Access Administrator

Job summary

To provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group services in Wiltshire. Ensuring effective filtering and directing telephone calls and correspondence for services across HCRG services in Wiltshire and where required, with partner organisations. This post will also support the wider business support function of providing administrative and organisational support across the full range of office and service activities.

Main duties of the job

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

• To ensure that high standards of customer service are provided, by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation. This includes frontline telephony cover and electronic communiques.
• To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
• To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies.
• Working to rules and protocols book planned clinical appointments ensuring patients are seen within any contracted waiting times.
• To maintain and take ownership of local organisational databases as appropriate
• Provide management reports as and when required.
• Producing and distributing information for cascade when required.
• Ordering of routine goods and services to support the SPA and health professionals.
• Providing support around incoming and outgoing written correspondence from the organisation (letters/emails).
• The post holder is required to undertake any additional duties as delegated by their line manager or Head of Business Support.

For a full list of responsibilities please see attached Job Description

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2