HCRG Care Group

Receptionist

This job is now closed

Job summary

Are you a friendly, polite and enthusiastic Receptionist looking for an exciting role within a well-established GP & Walk-In Service. Which Offers interesting and varied patient caseloads, and a fantastic work-life balance.

The role is based at Washwood Heath UTC, working with a large, friendly, and professional practice team to lead and provide high quality services to the 11,500-patients. Currently the Walk-In Service is suspended due to COVID restrictions. The clinical system is EMIS for the registered list and Adastra for the Walk-In Service.

Opening hours are Monday Thursday 0800-2000, Friday 0800-1830 & Saturday 0800-1700 (2 in 4 Saturdays)

Main duties of the job

Reception duties:

Opening of the premises.
Greeting and booking in or patients for surgeries and clinics.
Dealing with patient enquiries efficiently and courteously.
To answer telephones promptly ensuring all in-coming lines are covered at all times.
Making appointments on EMIS web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
Restoring the telephone service in the morning and checking for any messages.
Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses, as necessary.
Please see the job description attached for the full list of responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

19 December 2023

Pay scheme

Other

Salary

£19,071 to £19,071 a year

Contract

Permanent

Working pattern

Part-time

Reference number

HCRGCG/TP/42452/8686

Job locations

HCRG Care Group

Birmingham

West Midlands

B8 3SN

Job description

Job responsibilities

You will feel valued as our Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£19,071.00 FTE
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Experience in this role is desirable but not essential.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Good customer service skills
Good communication skills

Job description

Job responsibilities

You will feel valued as our Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£19,071.00 FTE
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Experience in this role is desirable but not essential.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Good customer service skills
Good communication skills

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Birmingham

West Midlands

B8 3SN

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Birmingham

West Midlands

B8 3SN

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)