Ward Clerk

Job description

Job responsibilities

As a Ward Clerk, your primary duties will encompass maintaining the ward diary in an orderly and current manner, managing incoming calls and messages, recording messages for relevant departments, and contacting outside agencies as needed. Additionally, you will be responsible for greeting and directing visitors to their intended destination or appointment. You must also keep a record of all maintenance issues and work with the maintenance contractor to ensure prompt resolution.

Another crucial task is overseeing petty cash, including managing service users' funds and conducting a weekly audit. You must also ensure that CPA outcomes are sent to GPs, CPNs, and CCG members within two weeks of the CPA and that the audit is completed and forwarded to the Registered Manager, Corporate Secretary, and Operations Director. You will also be accountable for placing orders, including managing and ordering office and clinical supplies, and conducting the weekly food shop as instructed by a Nurse or Registered Manager.

Lastly, you must take notes during team meetings, format them, and distribute them to the wider team within the specified timeframe.

To apply for the position of Ward Clerk, you will possess GCSE Maths and English or higher qualifications and exhibit strong proficiency in IT skills, specifically Microsoft Office applications such as Word, Excel, and Outlook. In addition, the candidate should be confident and skilled at prioritising and organising their workload while also having a welcoming and professional phone manner. Being a cooperative and approachable team member who works well in a small group is also essential. If you are an ambitious and well-organised administrator seeking opportunities for growth and advancement in your career, this role could be the perfect fit for you.

In return, at Options for Care, we recognise the immense value of our team members. Our staff is the foundation of our success, and we appreciate their exceptional dedication to our clients. We prioritise employee development and are committed to supporting our staff in every stage of their career journey. Our workplace is warm and welcoming, with necessary assistance and supervision to ensure a positive work environment.

Our comprehensive staff health benefits package further demonstrates our commitment to the well-being of our staff. Our commitment to staff well-being is further evidenced by our individual well-being risk assessments, which are utilised to create personalised support plans for each employee. We take all necessary steps to ensure that our staff are well taken care of, both professionally and personally.

At Options for Care, we pride ourselves on creating a safe and healthy work environment that promotes staff productivity and longevity. That is why we offer competitive compensation, including an annual cost of living pay increase for all our staff members, in addition to an incremental pay system tied to our appraisal process, which is our way of showing gratitude for their exceptional dedication to our service users. This incremental pay pathway includes the first pay rise following the successful completion of a six-month probation period, ensuring that our staff are rewarded for their hard work and commitment to quality care.

We are passionate about creating a positive work environment that fosters growth, development, and well-being. Join us at Options for Care and be part of a team that is dedicated to your success!

If you are interested in applying for the role or wish to have an informal discussion, please email hr@optionsforcare.net or please call:

• Tobias Milligan (Manager) on 07943828516

Person Specification

Experience

Essential

• Demonstrates commitment to maintain personal development
• Accurate Documentation
• Demonstrates an awareness for service user confidentiality
• Excellent Interpersonal skills
• Confident in the use of Microsoft Office applications (Word, Excel, Powerpoint)

Desirable

• Understanding, or experience, of mental health services
• Previous experience of working in a similar role
• Ability to work within a team
• Ability to adapt quickly to changing circumstances

Qualifications

Essential

• Good standard of basic education (GCSE equivalent English and Maths)

Desirable

• Business administration qualification

Other

Essential

• Demonstrates and recognises difference and doesnt discriminate because of these differences

Skills

Essential

• Basic Keyboard Skills
• Active Listening Skills
• Effective Communication, both verbal and non-verbal
• Basic literacy & numeracy
• Able to work with/without direct supervision.
• Able to prioritise and organise own work, whilst also supporting others

Desirable

• Willingness to learn new skills

Personal Qualities

Essential

• Flexible
• Personal Integrity
• Maintains confidentiality at all times
• Resilience in dealing with emotive service user issues.

Desirable

• Interest in mental health services and service user group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Options for Care

Address

Dartmouth House

70-72 Handsworth Wood Road

Handsworth Wood

B20 2DT

Employer's website

https://optionsforcare.co.uk/ (Opens in a new tab)