Job summary
We are looking to recruit a
highly motivated individual to join our reception and administrative department,
who has experience of working in a healthcare setting and an understanding of
EMIS software.
You will also have a knowledge
and understanding of data protection and be able to demonstrate robust patient
confidentiality systems.
The vacancy is fixed term 6
months position with the potential to become permanent.
16 hours per week, shift pattern
is Monday Friday between the hours of 8.30 am 8.45 pm, you will also be
required to work one Saturday in three.
Salary is dependent on experience,
WTE is in the region of £22,291- £24,000
Main duties of the job
To
provide support to the reception and administration teams including reception,
administration tasks and typing for all services delivered by Widnes Highfield
Health.
The post holder may
be required to undertake other duties in keeping with the role, as deemed
necessary by the General Manager.
About us
Widnes Highfield Health is a GP
Federation delivering Primary and Community Care services. We are a
well-established provider and have been delivering services for the population of
Halton for over 15 years.
We are a company with innovation at
its culture and constantly looking for ways to grow the support to our local community,
as an organisation we have been part of a winning partnership team with our PCN partners.
2025
HSJ award winner for Most Effective Contribution to Improving Care for with
Long Term Conditions
2025
HSJ runner up for our collaborative work in cardio-renal-metabolic
transformation
2025
GP Awards winner for Clinical Improvement Long Term Conditions - A
Cardio-Renal-Metabolic Quality Improvement Programme.
2025 GP Awards shortlisted for PCN of the Year.
We are based at Highfield
Hospital, which was the former maternity home in Highfield Road, Widnes. The
building has been extensively refurbished to provide excellent patient and
staff, clinical and administrative facilities which houses our friendly team.
https://www.widneshighfieldhealth.co.uk/
Job description
Job responsibilities
- Booking of appointments, ensuring accurate information is recorded to retrieve the correct electronic patient record.
- Scanning medical documentation and referrals into patient electronic medical record.
- To establish and maintain filing and administrative systems to ensure written or computer information is easily accessible and secure.
- Filing of patient correspondence/documentation in patient medical records as necessary.
- To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with patients and external agencies, taking messages and dealing with appropriate queries.
- To maintain computer system in an accurate and secure manner.
- To assist with gathering of statistics and information when required.
- Typing of clinical letters using Lexacom transcribing system.
- To receive and despatch mail to relevant parties.
- To maintain company secure e-mails, print off and process incoming e-mail referrals
- Be able to explain clinic arrangements and formal requirements to patients.
- Respond to all requests for assistance from patients and visitors.
- To provide cover for members of the reception and administrative team during periods of sickness and annual leave.
- Chaperoning duties (if requested)
- Any other delegated tasks or duties considered applicable to the post.
Job description
Job responsibilities
- Booking of appointments, ensuring accurate information is recorded to retrieve the correct electronic patient record.
- Scanning medical documentation and referrals into patient electronic medical record.
- To establish and maintain filing and administrative systems to ensure written or computer information is easily accessible and secure.
- Filing of patient correspondence/documentation in patient medical records as necessary.
- To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with patients and external agencies, taking messages and dealing with appropriate queries.
- To maintain computer system in an accurate and secure manner.
- To assist with gathering of statistics and information when required.
- Typing of clinical letters using Lexacom transcribing system.
- To receive and despatch mail to relevant parties.
- To maintain company secure e-mails, print off and process incoming e-mail referrals
- Be able to explain clinic arrangements and formal requirements to patients.
- Respond to all requests for assistance from patients and visitors.
- To provide cover for members of the reception and administrative team during periods of sickness and annual leave.
- Chaperoning duties (if requested)
- Any other delegated tasks or duties considered applicable to the post.
Person Specification
Experience
Essential
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
- Experience of working within an NHS reception environment
Desirable
- Experience of working in a GP practice
- Experience of EMIS software
Qualifications
Essential
- A good standard of general education - GCSE grade A to C in English and maths
- Appropriate typing and word processing qualifications
- A good knowledge of Microsoft office systems
- A demonstrable commitment to professional development
Desirable
- Qualified in NVQ level 3 customer Service
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- A flexible approach according to the needs of the practice
- Attention to detail
Knowledge/Skills
Essential
- High level of proven computer/ secretarial skills
- Proficient in use of Microsoft office products (Word, Excel).
- Proficient in maintenance of databases.
- Keyboard & computer skills / fast accurate typing
- Excellent organisational & work management skills
- Clear and confident telephone manner
- Good spelling and grammar
- Excellent typing skills
- Excellent interpersonal and communication skills, both written and verbal
- Knowledge and experience of general office procedures
- Knowledge and understanding of data protection and Caldicott guidelines
Person Specification
Experience
Essential
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
- Experience of working within an NHS reception environment
Desirable
- Experience of working in a GP practice
- Experience of EMIS software
Qualifications
Essential
- A good standard of general education - GCSE grade A to C in English and maths
- Appropriate typing and word processing qualifications
- A good knowledge of Microsoft office systems
- A demonstrable commitment to professional development
Desirable
- Qualified in NVQ level 3 customer Service
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- A flexible approach according to the needs of the practice
- Attention to detail
Knowledge/Skills
Essential
- High level of proven computer/ secretarial skills
- Proficient in use of Microsoft office products (Word, Excel).
- Proficient in maintenance of databases.
- Keyboard & computer skills / fast accurate typing
- Excellent organisational & work management skills
- Clear and confident telephone manner
- Good spelling and grammar
- Excellent typing skills
- Excellent interpersonal and communication skills, both written and verbal
- Knowledge and experience of general office procedures
- Knowledge and understanding of data protection and Caldicott guidelines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Widnes Highfield Health
Address
Highfield Hospital
Highfield Road
Widnes
Cheshire
WA8 7DJ