Medical Secretary

Job description

Job responsibilities

Use good communication skills to deal with enquiries regarding the hospice services in a sympathetic and understanding manner.

Co-ordinate enquiries from members of the public and professionals in a compassionate and considerate manner, referring to other members of the hospice multi-disciplinary team when necessary and appropriate.

Provide proficient and professional written correspondence to both professionals and members of the public.

Liaise directly with service users to arrange outpatient appointments.

Provide accurate and comprehensive administrative support for members of the clinical teams.

Input administrative and clinical information accurately onto SystmOne and ensure that it is up to date at all times.

Correct and well-timed data entry and document creation using Microsoft packages (Word, Excel, Access Teams).

Provide cover for other members of the medical administration team during sickness or absence and in the absence of the Medical Administration Manager, provide cover and carry out duties as requested.

Carry out stock checks, raise purchase orders, check deliveries and authorise invoices.

Organise, attend and minute departmental meetings in an accurate and timely manner.

In conjunction with the Medical Administration Manager, be responsible for the administration of the hospice family respite units. This will include maintaining a safe booking system, ensuring that all relevant procedures are adhered to, collating service user and carer feedback, liaising with the Support Services and in conjunction with them ensure that the respite units are maintained in an attractive and safe manner.

Attend relevant training courses and study days as identified through appraisal with the Medical Administration Manager and in consultation with the People and Development Team.

Receive annual appraisal from the Medical Administration Manager.

Ensure that the office is kept tidy at all times.

Maintain confidentiality and comply with all Dove House Hospice policies and procedures.

Undertake any other duties as reasonably requested by the Medical Administration Manager.

Person Specification

Experience

Essential

• 1.A basic understanding of the work of the hospice and palliative care in general
• 2.Experience of working with Microsoft packages (Word/Excel/Outlook/Access)
• 3.Ability to work under the hospice values: united we will be passionate, positive and professional
• 4.Excellent verbal communication skills
• 5.Confident and professional telephone manner
• 6.Excellent literacy and typing skills
• 7.Good understanding of Confidentiality and Information Governance

Desirable

• 1.Experience of working in a healthcare setting
• 2.Shorthand/Speedwriting
• 3.Medical terminology
• 4.SystmOne
• 5.Microsoft Teams
• 6.Minute taking
• 7.Audio typing

Qualifications

Essential

• 1.A basic understanding of the work of the hospice and palliative care in general
• 2.Experience of working with Microsoft packages (Word/Excel/Outlook/Access)
• 3.Ability to work under the hospice values: united we will be passionate, positive and professional
• 4.Excellent verbal communication skills
• 5.Confident and professional telephone manner
• 6.Excellent literacy and typing skills
• 7.Good understanding of Confidentiality and Information Governance

Desirable

• 1.Experience of working in a healthcare setting
• 2.Shorthand/Speedwriting
• 3.Medical terminology
• 4.SystmOne
• 5.Microsoft Teams
• 6.Minute taking
• 7.Audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dove House Hospice

Address

Dove House Hospice

Chamberlain Road

Hull

East Yorkshire

HU8 8DH

Employer's website

https://opportunities.dovehouse.org.uk/DoveHouse/Home (Opens in a new tab)