Community Engagement and Service User Lead

Job description

Job responsibilities

Build and maintain a strong network of contactsincluding individuals, groups, and organisationsrelevant to the role and the development of related projects.

Represent Dove House Hospice at health fairs and educational events, strengthening partnerships with Acute Trusts and enhancing the hospices visibility at key health education events.

Engage with local communities, particularly those who may need additional support or encouragement to access hospice services, identifying barriers and working collaboratively to find solutions.

Support the development and delivery of agreed projects that raise public awareness of end-of-life issues and promote health and wellbeing for individuals who are dying and those close to them.

Organise and deliver events aligned with clinical and community priorities, such as Dying Matters Week.

Actively communicate and promote newly introduced services (e.g., outpatient clinics, wellbeing programmes, adult, and child bereavement support) to key partners including GPs, Integrated Hubs, and other health and community networks.

Support the development of new community-based programmes and resources to meet emerging needs and priorities.

Lead on the collection of service user feedback, using a variety of appropriate methods to ensure inclusive and meaningful engagement.

Develop and coordinate a team of volunteers to assist with community events and support the collection of service user feedback.

Create and maintain an annual schedule of engagement events, aimed at promoting awareness and improving accessibility of clinical services within the community.

Develop, implement, and monitor KPIs to capture meaningful feedback from service users participating in groups and wellbeing sessions.

Participate in education programmes and learning activities as required, representing the hospice and sharing relevant expertise.

Plan and facilitate inclusive community events, workshops, and information sessions that inform, engage, and support local populations.

Establish and maintain relationships with local and national organisations that share similar values, working collaboratively to support community wellbeing and service integration. Work closely with other departments across the hospice to ensure alignment and shared impact.

Collaborate with the Family Support Team and therapy services to co-develop innovative, community-based programmes that respond to emerging needs, including the exploration of income generation opportunities.

Person Specification

Experience

Essential

• Experience
• Qualifications and Training
• 1.Educated to degree level or having the equivalent vocational experience
• Knowledge of
• 2.Social and Community issues around palliative and end of life care
• 3.Community Engagement
• 4.Public Health approach to End of Life and bereavement
• 5.Palliative and end of life care services
• Experience
• 6.To be computer literate and proficient in the use of Microsoft office suite of programmes, and social media platforms
• 7.To have experience of data collection, preparing and producing reports
• 8.To have experience of working with service users / public
• Skills
• 9.The ability to network to develop and maintain a range of partnerships and working relations with external groups and services
• 10.The ability to act as an advocate and voice for service users
• 11.Excellent communication and interpersonal skills the ability to communicate and engage with people from all walks of life, being empathic and compassionate to others
• 12.The ability to inspire and motivate others
• 13.To be able to work independently, in a team, and collaboratively
• 14.To have a high level of self-awareness, and to feel comfortable discussing topics relating to death, loss, bereavement in different circumstances.
• 15.Experience of facilitating groups
• 16.To be able to work flexibly as required
• 17.To be a car driver with access to your own vehicle

Desirable

• Experience of working in community engagement across various groups and settings

Qualifications

Essential

• Qualifications and Training
• 1.Educated to degree level or having the equivalent vocational experience
• Knowledge of
• 2.Social and Community issues around palliative and end of life care
• 3.Community Engagement
• 4.Public Health approach to End of Life and bereavement
• 5.Palliative and end of life care services
• Experience
• 6.To be computer literate and proficient in the use of Microsoft office suite of programmes, and social media platforms
• 7.To have experience of data collection, preparing and producing reports
• 8.To have experience of working with service users / public
• Skills
• 9.The ability to network to develop and maintain a range of partnerships and working relations with external groups and services
• 10.The ability to act as an advocate and voice for service users
• 11.Excellent communication and interpersonal skills the ability to communicate and engage with people from all walks of life, being empathic and compassionate to others
• 12.The ability to inspire and motivate others
• 13.To be able to work independently, in a team, and collaboratively
• 14.To have a high level of self-awareness, and to feel comfortable discussing topics relating to death, loss, bereavement in different circumstances.
• 15.Experience of facilitating groups
• 16.To be able to work flexibly as required
• 17.To be a car driver with access to your own vehicle

Desirable

• Experience of working in community engagement across various groups and settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dove House Hospice

Address

Dove House Hospice

Chamberlain Road

Hull

East Yorkshire

HU8 8DH

Employer's website

https://opportunities.dovehouse.org.uk/DoveHouse/Home (Opens in a new tab)