Service Manager

Job description

Job responsibilities

Purpose of role

To be accountable for the delivery of The Marbrook Centres management approach and ethos, and to ensure that the neurological rehabilitation/long stay services are exemplary in their delivery of safe and effective care, and are well led at all times.

As this is primarily a clinical/care leadership role, this post holder will have day to day contact and involvement with residents, their families and visiting professionals. This role is considered to be a high profile front of house role.

Specific Responsibilities

To take primary responsibility for managing and overseeing the daily operation of the Marbrook neurological rehabilitation/long stay services, whilst sharing responsibility with the senior team to deliver Marbrooks overall objectives

To have clinical overview and take the clinical lead (with General Manager support when required), and including as a supportive role for our dementia service

To undertake day to day contact and involvement with residents, their families and visiting professionals

To act as and promote the positive face and public representation of Marbrook, in a manner conducive with the level of management and the responsibilities that this role carries

To role model best practice, professional and positive reinforcement to all staff at all times

To ensure that the care provided offers our clients a high standard of specialised, person centred care

To ensure that all residents are treated with dignity and respect and that their independence, choice and control is actively promoted by the service

To actively promote Marbrooks values and care ethos within the staff team and organisation environment

To actively and positively line manage/develop/train/mentor/coach the Eden team, and ensure that all staff are well supervised at all times

To correctly implement organisational, clinical, social and legislative policies and requirements, procedures, systems and processes to underpin and support all areas of responsibility

To ensure the safety and wellbeing of residents at all times

To ensure that good quality, relevant and substantial records/documentation/notes that satisfy CQC, management and resident/families requirements are kept at all times

To ensure that all stock is ordered, controlled and safely stored at all times

To ensure that all medications are administered, ordered and stored safely and correctly at all times, including controlled drugs; and to have oversight of these items at all times.

To ensure all care plans and risk assessments are reviewed at agreed and suitable intervals

To lead on the care and support review meetings programme

To carry out pre-admission assessments where required

To support the dementia services in the absence of the designated service manager

To participate in the manager on-call rota

To assist in the recruitment of, and to maintain a competent staff team, including supporting completion of the Care Certificate and all e-learning in line with the Marbrook Learning & Development and Probation policies and procedures

To work with the Rota Coordinator to ensure the rota is effective and adequately planned to deliver safe ratios in line with our safer staffing procedures

To manage and deliver all required Kronos processes including annual leave, timesheet management and submission for payroll processing

To undertake and deliver line management duties with HR support, which may include probation management, investigations, performance management, absence management and disciplinary processes

To attend and contribute constructively to required management meetings

To facilitate regular team meetings which include required set agenda items and that are responsive to the needs of the services

To encourage an open and honest culture within the organisation; and to support members of the team to make decisions and contribute to positive changes within the service

To act as advisor on complex long stay/neurological care for the organisation

General Responsibilities

To keep accurate and clear documentation in line with sector specific and legal requirements.

To participate in audits as required.

To keep abreast of new developments in the profession, and to bring innovation and creative input to the role, for consideration and discussion with line manager.

To attend all mandatory and developmental training courses relevant to the post and as agreed with the line manager.

To work in accordance and at all times with all relevant legislation e.g. CQC standards, Mental Capacity Act, Deprivation of Liberty Safeguards, Care Standards Act 2000, Health and Social Care Act 2008, Care Act 2014 and Safeguarding of Vulnerable Adults (SoVA) etc.

To take an active role in own personal and professional development and identify any development needs with the support of your line manager

To act in line with Health and Safety at Work legislation and requirements and in line with The Marbrook Centres approach to Health and Safety at all times.

To act in line with the Care Standards Act 2000 and Safeguarding of Vulnerable Adults (SoVA) at all times.

To adhere to all aspects of security and ensure the safety and wellbeing of residents, staff and visitors at all times.

To work within allocated budgets

To interpret and act upon the findings of financial reports

To ensure best value is achieved for all areas of responsibility

At all times to: ensure high levels of confidentiality when dealing with sensitive material and information, to respect the dignity and confidentiality of our service users, and to adhere to GDPR legislation and requirements

To undertake any other duties from time to time, in order to maintain and enhance the service provision and as this role develops

Equality & Diversity:

It is the individual and collective responsibility of every member of staff to ensure adherence to The Marbrook Centres equal opportunities, equality and diversity policies. Racial, sexual or any other harassment or bullying will not be tolerated.

Person Specification

Qualifications

Essential

• A current RGN nurse registration with NMC
• An absolute commitment to choice focussed, person centred best practise for vulnerable adults
• Experience/knowledge of working at a senior leadership level within a clinical setting
• Proven experience of neurological rehabilitiation services or similar fast paced and pressured clinical environments
• A kind, friendly and approachable manner balanced with strong leadership skills and a professional approach
• Experience/knowledge of recruitment, training and development processes
• Experience/knowledge of delivering line management duties including performance/absence management, probations and disciplinaries/investigations
• Excellent up to date knowledge/experience of safeguarding, medication and related procedures, specific to the care sector
• Sound knowledge of health & safety at work
• Nutritional awareness including clinical diets
• An understanding of compliance and audits
• A demonstrated willingness to learn, adapt and develop
• The ability to work as a trusted part of a cooperative management team
• A demonstrated ability to prioritise whilst working under pressure
• Strong written skills
• The ability to successfully communicate with people at all levels
• Strong administration and organisational skills
• IT literate (especially experience of using databases, Word and Outlook emails, calendar and tasks)
• Full UK Driving Licence or the ability to travel to conduct assessments and attend external meetings

Desirable

• QCF (Care) Level 4 or above
• Experience of using EMARR/Caresys/Kronos
• CIEH Food Hygiene qualification i.e. CIEH
• Knowledge or experience of budgetary management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Marbrook Neuro Rehab Centre

Address

Phoenix Park

Eaton Socon

St Neots

PE19 8EP

Employer's website

https://www.marbrook.co.uk/ (Opens in a new tab)