Job responsibilities
We are currently recruiting for a Lead Support at The Sycamores.
The Sycamores is a four bed community rehabilitation (level 1) residential service for men that have been able to progress through the hospital pathway at rehabilitation and recovery hospitals.
The Sycamores provides a stimulating environment for four residents of informal status who are ready to start their journey to independent living following a period of hospital treatment.
The service empowers the residents to function to a higher therapeutic level with a careful reduction of staff interventions and clinical input. This gives people the freedom and independence to flourish and develop their skills. They are positively encouraged to seek vocational employment within the area.
Day to Day...
- Responsible for the operational leadership of a service within a supported living setting.
- Effectively to overlook a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements.
- Main Duties and Responsibilities...
- To lead the services in the managers absence to provide a high quality, customer focused service and be a champion of Cygnet Service Style.Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication. Lead a team performance to deliver an outstanding service, by reviewing work outputs. Ensure that the service meets the high standard of support to our service users and the team as a whole. Ensure that the service is compliant with all Cygnet policies and procedures. Ensure that appropriate recording systems are adhered to and to monitor and report on service performance and compliance. Provide accurate reports to the manager as required. Overlooking Rota and staff placements in the 3 Bungalows. Apply best practice and relevant legislation to service delivery; and promote an environment which is safe and of continuous improvement. Ensure that corrective action is taken as and when necessary and informing the manager. Ensure that the service complies with Health and Safety legislation. Develop and promote the highest levels of customer consultation and communication. Work as part of a team across the Main House and 3 Bungalows. Also to report any issues to the MDT. Report any complaints and anti-social behaviour issues to the Manager. Overlook the use of the company Vehicle for trips out /Appointments Other Responsibilities... To understand your role in the organisation and to be accountable for your contribution to maximize profitability. To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of Support and customer service. Any other relevant duties as required by the designated manager.
Knowledge, Skills and Experience... Essential Experience of working Experience of working with vulnerable Clients Good communication and conflict resolution skills Organizational skills Flexible and responsive attitude To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems. Care Certificate Desirable Formal care, support Experience of leading a team both in MH and ASD spectrum Working with agencies, producing and providing feedback for reports to management, risk assessments support plans, health and safety.