Job summary
The Clinical Administrator at Schoen Clinic York will provide an efficient, effective and professional reception and administrative support service to patients and colleagues.
Main duties of the job
Meeting and greeting patient, visitors, consultants and colleagues at reception, and acting as the main point of contact for any enquiries
Sort all incoming post and deliveries. Manage outgoing post.
Manage the Enquiries inbox by responding to and/or redirecting as appropriate
Taking telephone calls, directing queries to the relevant person, taking and distributing message as appropriate.
Take minutes for the Hospital Director, Lead Nurse, Quality Manager and Ops Manager meetings as required and email forthcoming agendas to relevant parties
Manage the meeting room bookings via Outlook calendars, approve bookings, notify of any clashes ensuing optimum efficiency of the meeting rooms.
Liaise with IT Support providers to set up all new starters on IT systems.
Be responsible for the administration and distribution of petty cash to patients and reconciliation of receipts.
Ensure reception and waiting areas are kept neat and tidy.
Re-stocking of information leaflets, updating of reception notice/information boards as appropriate.
Monitoring and ordering of both stationery and medical sundries
About us
Our culture of world-class medical excellence is based on our five key values:
Accountable:Taking ownership of the things I say and do
Caring:Treating others as I would like to be treated
Collaborative:Working together to make a winning team
Courageous:Being proud to be different and challenge the norm
Determined:Seeing things through to meet and exceed expectations
Schoen Clinic York is a highly specialised Hospital for adults in the North of England. We are currently based on the ground floor of Minster Grange as an eating disorder hospital, and in September 2024 will be expanding to cover the full building with other service lines including Dementia care. We are situated just off Haxby Road which is 10 minutes drive from York Train Station and 4 miles from the A64.
Job description
Job responsibilities
Please see the attached 'Schoen Clinic Clinical Administrator Job Description' for further information about the role.
Job description
Job responsibilities
Please see the attached 'Schoen Clinic Clinical Administrator Job Description' for further information about the role.
Person Specification
Qualifications
Essential
- A good standard of education including GCSEs in both Maths and English.
- Can demonstrate clear evidence of continued professional development.
Desirable
- Further qualifications relevant to the role.
Experience
Essential
- Strong understanding and respect for confidentiality.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Self-motivated and self-starter with the ability to prioritise and schedule work independently.
- Highly organised, detail orientated and analytical.
- Maintains a professional conduct at all times, remaining calm and in control.
- Experience of working in a reception/administration role within a team orientated office environment.
- Experience in accurate minute taking and report writing.
- Experience and proficiency in Microsoft Office and other IT systems.
Desirable
- Understanding of MHA & MCA.
- Understanding of the treatment of eating disorders.
- Confident in taking telephone enquiries from patients, healthcare professionals and general public.
- Experience of working within a healthcare setting.
- Demonstrates an awareness and commitment to equality and diversity.
- Experience of using IT based patient record systems.
- Experience minuting MDTs and Patient meetings.
Person Specification
Qualifications
Essential
- A good standard of education including GCSEs in both Maths and English.
- Can demonstrate clear evidence of continued professional development.
Desirable
- Further qualifications relevant to the role.
Experience
Essential
- Strong understanding and respect for confidentiality.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Self-motivated and self-starter with the ability to prioritise and schedule work independently.
- Highly organised, detail orientated and analytical.
- Maintains a professional conduct at all times, remaining calm and in control.
- Experience of working in a reception/administration role within a team orientated office environment.
- Experience in accurate minute taking and report writing.
- Experience and proficiency in Microsoft Office and other IT systems.
Desirable
- Understanding of MHA & MCA.
- Understanding of the treatment of eating disorders.
- Confident in taking telephone enquiries from patients, healthcare professionals and general public.
- Experience of working within a healthcare setting.
- Demonstrates an awareness and commitment to equality and diversity.
- Experience of using IT based patient record systems.
- Experience minuting MDTs and Patient meetings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
