Job summary
This role is a broad and exciting position, working within our scheduling team and supporting operational activity across all ambulance and event delivery. As our Dispatch and Scheduling Administrator you will be involved with three key areas; the scheduling of our clinicians to ensure high shift coverage across ambulance and event operations, liaising with clients regarding requests for ad hoc transfers and the call handling and the dispatching of operational resources within commissioned services.
Main duties of the job
This role involves three key areas of responsibility:
- Dispatch
- Scheduling
- Assisting in organising Adhoc Transfer requests
Along with the above key responsibilities, this role may also involve supporting general business administration duties and above all else, engaging with the ethos of ECS to develop a rapidly growing business, striving for excellence.
About us
ECS is a rapidly developing organisation with a clear ethos of high quality provision across all healthcare sectors, and is seeking hard working and driven candidates who are keen to continue our strive for excellence.
Founded in 2015, Enhanced Care Services has developed into a well regarded, clinically led organisation with high standards and a focus on patient care. Having initially delivered enhanced and critical care to a range of events, ECS now oversees the medical cover to over a wide variety of events each year, whilst also operating a range of ambulance and clinical services and provides medical education at all levels.
Job description
Job responsibilities
Dispatch
Work within the control room, taking calls and ambulance requests from healthcare professionals and referring teams, loading incidents onto computer aided dispatch systems
Triage calls utilising policies and procedures
Dispatch operational resources appropriately to incidents and within Key Performance Indicators
Operate radio and computer systems to effectively communicate with ambulance crews
Ensure crews receive timely meal breaks and their welfare remains a high priority
Act as the first point of contact for crews, public and clients
Escalate issues to the Operational Managers in a timely manner
Report incidents or near misses appropriately, as per our policies and procedures
Scheduling
Assist managing scheduling staff to cover ambulance operational demand
Assisting with managing PAYE ambulance operations staff rotas
Working closely with the events team to manage scheduling of full-time and bank staff
Assigning staff on the ECS shift booking app (Humanity) and SCAS Frontline shift booking app (Skillstream)
Assisting with managing Skillstream
Administration of Ambulance Operations Run sheets, uploading data to spreadsheets and Skillstream
Quoting for private and Ad-Hoc ambulance transfers and sourcing staff for ambulance transfers
Patient Report Form administration and filing
General
Work as part of the ECS ambulance operations and office administration team
Promote an environment where everyone can share ideas for service improvement, whilst acting as the link between clinical staff and management, ensuring a collaborative and cohesive service delivery with co-contracted providers
Understand the importance of information governance and confidentiality
Engage with CPD opportunities and behave as an ambassador for ECS, displaying the organisations values and professionalism in all engagements
Constantly strive for excellence and be an active part of #TeamECS as we ensure the best possible care to patients, irrespective of injury, illness or location
Job description
Job responsibilities
Dispatch
Work within the control room, taking calls and ambulance requests from healthcare professionals and referring teams, loading incidents onto computer aided dispatch systems
Triage calls utilising policies and procedures
Dispatch operational resources appropriately to incidents and within Key Performance Indicators
Operate radio and computer systems to effectively communicate with ambulance crews
Ensure crews receive timely meal breaks and their welfare remains a high priority
Act as the first point of contact for crews, public and clients
Escalate issues to the Operational Managers in a timely manner
Report incidents or near misses appropriately, as per our policies and procedures
Scheduling
Assist managing scheduling staff to cover ambulance operational demand
Assisting with managing PAYE ambulance operations staff rotas
Working closely with the events team to manage scheduling of full-time and bank staff
Assigning staff on the ECS shift booking app (Humanity) and SCAS Frontline shift booking app (Skillstream)
Assisting with managing Skillstream
Administration of Ambulance Operations Run sheets, uploading data to spreadsheets and Skillstream
Quoting for private and Ad-Hoc ambulance transfers and sourcing staff for ambulance transfers
Patient Report Form administration and filing
General
Work as part of the ECS ambulance operations and office administration team
Promote an environment where everyone can share ideas for service improvement, whilst acting as the link between clinical staff and management, ensuring a collaborative and cohesive service delivery with co-contracted providers
Understand the importance of information governance and confidentiality
Engage with CPD opportunities and behave as an ambassador for ECS, displaying the organisations values and professionalism in all engagements
Constantly strive for excellence and be an active part of #TeamECS as we ensure the best possible care to patients, irrespective of injury, illness or location
Person Specification
Experience
Essential
- Excellent attention to detail and time management
- Experience of managing rosters and/or scheduling staff
- Excellent written and verbal communication skills
- Good IT skills to enable accurate records are maintained
- Able to communicate clearly and confidently in person and via telephone and radio systems
- Demonstrate ability to work on own initiative
- Ability to prioritise workload and act under pressure
- Potential and willingness for personal change with the ability and commitment to learn new skills
Desirable
- Emergency services control/dispatch experience or extensive operational dispatch experience for large scale events
- Telephone triage system (e.g. AMPDS or NHS Pathways) and computer aided dispatch system trained
- NHS Ambulance Service dispatch experience
Other
Essential
- Enhanced DBS Clearance in last 3 years (or commit to an Enhanced DBS check)
- Flexible with regards to hours of work
Qualifications
Desirable
- Hold a full UK driving license with a maximum of 3 penalty points
Person Specification
Experience
Essential
- Excellent attention to detail and time management
- Experience of managing rosters and/or scheduling staff
- Excellent written and verbal communication skills
- Good IT skills to enable accurate records are maintained
- Able to communicate clearly and confidently in person and via telephone and radio systems
- Demonstrate ability to work on own initiative
- Ability to prioritise workload and act under pressure
- Potential and willingness for personal change with the ability and commitment to learn new skills
Desirable
- Emergency services control/dispatch experience or extensive operational dispatch experience for large scale events
- Telephone triage system (e.g. AMPDS or NHS Pathways) and computer aided dispatch system trained
- NHS Ambulance Service dispatch experience
Other
Essential
- Enhanced DBS Clearance in last 3 years (or commit to an Enhanced DBS check)
- Flexible with regards to hours of work
Qualifications
Desirable
- Hold a full UK driving license with a maximum of 3 penalty points
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
