Job summary
Committed to excellent patient care and the ongoing support and development of our people, the Clinical Team Leader will be part of a dynamic multi-disciplinary team responsible for delivering excellent clinical care to patients across our ambulance operations and predominantly within our frontline 999 services.
Reporting to our Ambulance Operations Manager, our Clinical Team Leaders have a direct input on the direction of travel for our ambulance delivery and have plenty of opportunity to make change, undertake service development and truly be involved in ensuring excellent patient care, within an organisation passionate about doing things right.
Whilst predominantly focussed on frontline ambulance operations, the Clinical Team Leader will have ample opportunities to be involved in large scale event medical provision and education delivery. This variety and opportunity is seen as a real benefit of working within ECS.
Main duties of the job
You will provide operational management and clinical leadership to the ECS Ambulance Operations team. As part of the role you will hold responsibility for first line people management and for ensuring standards of operational and clinical practice are maintained.
You will undertake clinical duties on a rota basis as an operational paramedic across the breadth of ECS operational activity and will provide clinical supervision in an operational environment, supporting the development of the Ambulance Operations clinical workforce.
You will contribute to, and support the delivery of, aspects of the ECS Clinical Strategy. You will actively participate in ECS board assurance activity, including quality assurance and audit cycles.
The role will be based at the ECS HQ, however travel may be required to support effective delivery of the role. As part of this role, you will have a dedicated study budget of £1000 per annum to spend on courses relevant to your development.
About us
Enhanced Care Services is a rapidly developing organisation with a clear ethos of high quality provision across all healthcare sectors.
Founded in 2015, Enhanced Care Services has developed into a highly regarded, clinically led organisation with a focus on patient care.Having initially delivered enhanced and critical care to a range of events, ECS now oversees the medical cover to multiple high profile large scale events, operates 24/7 frontline and transfer ambulance provision and provides medical education at all levels.
Our frontline emergency ambulance provision continues to expand in a sustainable manner and the expansion of the Clinical Team Leader team will provide ongoing support and development to maintain our quality output.
Job description
Job responsibilities
Leadership & Management
Act as a role model and be an exemplar for ECS, promoting the vision, values and goals of the organisation.
In partnership with the Ambulance Operations Manager, provide strong operational leadership across the ambulance operations and operations support teams.
Be responsible for line management of Paramedics and Emergency Care Assistants within the Ambulance Operations Team, such as but not limited to, work allocation, performance reviews, sickness reviews,appraisals and supporting clinical development.
Ensure effective communications with the ambulance operations and operations support team, utilising a variety of media.
Support effective delivery of ambulance operations including but not exclusively, fleet, logistics, equipment, medicines, scheduling.
Assist in inducting new team members including direct supervision, on-boarding support and sign off process.
Undertake and support investigations as required, reporting to the Patient Safety Panel or escalating as required.
Promote a supportive, fair and open culture that encourages and enables all parts of the workforce to meet required performance standards.
Promote a positive organisational image.
Clinical Practice
Undertake clinical shifts as an operational paramedic, operating with a paramedic scope of practice.
Follow ECS and other agreed guidance in the course of your clinical practice.
Demonstrate good medicines management practices, including working under Patient Group Directives.
Document the provision of clinical care to a high standard and maintain expected standards of information governance.
Maintain own clinical knowledge and standards of practice through ongoing CPD and review.
Quality and Governance
To support the maintenance of compliance with regulatory standards within ambulance operations.
To utilise systems to monitor quality assurance of clinical practice, including but not exclusively, review of patient care records, direct supervision and formative assessments.
Contribute to the review and development of policy and procedures.
Participate in service development and improvement activity.
Participate in audit and service evaluation activity.
Education
Support the delivery of training and development to actively encourage and nurture our people.
Facilitate learning and development as part of incident review and action plans.
Undertake formative and summative assessments within scope.
Provide support to newly qualified paramedics and emergency care assistants with portfolio review and development.
Undertake mentoring in an operational environment, providing direct support and allowing our people to flourish
Health, Safety and Risk Management
Adhere to health and safety and risk management policies, and ensure standards are met.
Where directed, contribute to the reduction of risk to patients, staff and the organisation from operational activities through risk management, complaint resolution and incident investigation, ensuring that the organisation learns lessons from experience.
Responsible for health and safety of the ambulance operations and operations support workforce.
Equality and Diversity
Demonstrate an understanding of, and commitment to, the principles of equal opportunities, equality and diversity, and wherever possible, promote measures which enhance equality in the provision of services.
Confidentiality
Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring it is processed lawfully; for no purpose other than for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act 1998 and ECS policy.
Safeguarding
Additional
The post holder will ensure all activities are in line with the organisations Care Quality Commission related policies and procedures, making sure standards are met and improved where possible.
The postholder will be expected to be uniformed to perform certain elements of the role.
To meet service demand, the post-holder will be expected to be flexible and may be required to work at evenings or weekends.
Utilise the opportunity to support ECS in its strive for excellence.
Job description
Job responsibilities
Leadership & Management
Act as a role model and be an exemplar for ECS, promoting the vision, values and goals of the organisation.
In partnership with the Ambulance Operations Manager, provide strong operational leadership across the ambulance operations and operations support teams.
Be responsible for line management of Paramedics and Emergency Care Assistants within the Ambulance Operations Team, such as but not limited to, work allocation, performance reviews, sickness reviews,appraisals and supporting clinical development.
Ensure effective communications with the ambulance operations and operations support team, utilising a variety of media.
Support effective delivery of ambulance operations including but not exclusively, fleet, logistics, equipment, medicines, scheduling.
Assist in inducting new team members including direct supervision, on-boarding support and sign off process.
Undertake and support investigations as required, reporting to the Patient Safety Panel or escalating as required.
Promote a supportive, fair and open culture that encourages and enables all parts of the workforce to meet required performance standards.
Promote a positive organisational image.
Clinical Practice
Undertake clinical shifts as an operational paramedic, operating with a paramedic scope of practice.
Follow ECS and other agreed guidance in the course of your clinical practice.
Demonstrate good medicines management practices, including working under Patient Group Directives.
Document the provision of clinical care to a high standard and maintain expected standards of information governance.
Maintain own clinical knowledge and standards of practice through ongoing CPD and review.
Quality and Governance
To support the maintenance of compliance with regulatory standards within ambulance operations.
To utilise systems to monitor quality assurance of clinical practice, including but not exclusively, review of patient care records, direct supervision and formative assessments.
Contribute to the review and development of policy and procedures.
Participate in service development and improvement activity.
Participate in audit and service evaluation activity.
Education
Support the delivery of training and development to actively encourage and nurture our people.
Facilitate learning and development as part of incident review and action plans.
Undertake formative and summative assessments within scope.
Provide support to newly qualified paramedics and emergency care assistants with portfolio review and development.
Undertake mentoring in an operational environment, providing direct support and allowing our people to flourish
Health, Safety and Risk Management
Adhere to health and safety and risk management policies, and ensure standards are met.
Where directed, contribute to the reduction of risk to patients, staff and the organisation from operational activities through risk management, complaint resolution and incident investigation, ensuring that the organisation learns lessons from experience.
Responsible for health and safety of the ambulance operations and operations support workforce.
Equality and Diversity
Demonstrate an understanding of, and commitment to, the principles of equal opportunities, equality and diversity, and wherever possible, promote measures which enhance equality in the provision of services.
Confidentiality
Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring it is processed lawfully; for no purpose other than for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act 1998 and ECS policy.
Safeguarding
Additional
The post holder will ensure all activities are in line with the organisations Care Quality Commission related policies and procedures, making sure standards are met and improved where possible.
The postholder will be expected to be uniformed to perform certain elements of the role.
To meet service demand, the post-holder will be expected to be flexible and may be required to work at evenings or weekends.
Utilise the opportunity to support ECS in its strive for excellence.
Person Specification
Experience
Essential
- Excellent knowledge of frontline ambulance service operations
- Excellent personal clinical acumen and skills
- Excellent written and verbal communication skills
- Good IT skills to enable accurate record keeping
- Experience of teaching or mentoring others
- Be able to evidence a passion and interest in developing a clinical workforce and supporting others
Desirable
- A good knowledge of HR processes pertaining to ambulance activity
Aptitudes and Attributes
Essential
- Demonstrate excellent interpersonal, teamwork, communication and social skills
- Demonstrate ability to work on own initiative, be forward thinking and able to work independently
- Ability to prioritise, act under pressure and apply deadlines to workload
- Ability to identify learning needs and motivate others
- Potential and willingness for personal change with the ability and commitment to learn new skills
Additional Criteria
Essential
- Physically fit and able to undertake the physical aspects of the role
- Flexible approach to work and willing to assist in all areas of the business
- Commit to an Enhanced DBS Clearance check. Successful applicants will be subject to acceptable references and satisfactory DBS clearance.
Qualifications
Essential
- Hold current registration with the HCPC with a minimum of 3 years post-registration experience and be free from any cautions or conditions on practice
- Hold a full UK driving licence with a maximum of 3 penalty points and no disqualifications within the last five years
Desirable
- Hold/Working towards a BSc (or higher) in Paramedic Practice or equivalent
- Hold formal mentorship or education qualification
- Hold the Diploma in Immediate Medical Care (DipIMC RCSEd)
- Hold relevant post-registration courses such as ALS, APLS, ATLS, PHTLS
- Be an instructor in one or more clinically relevant recognised courses e.g. ALS
- Hold CERAD L3 Emergency Driving Qualification or equivalent
Person Specification
Experience
Essential
- Excellent knowledge of frontline ambulance service operations
- Excellent personal clinical acumen and skills
- Excellent written and verbal communication skills
- Good IT skills to enable accurate record keeping
- Experience of teaching or mentoring others
- Be able to evidence a passion and interest in developing a clinical workforce and supporting others
Desirable
- A good knowledge of HR processes pertaining to ambulance activity
Aptitudes and Attributes
Essential
- Demonstrate excellent interpersonal, teamwork, communication and social skills
- Demonstrate ability to work on own initiative, be forward thinking and able to work independently
- Ability to prioritise, act under pressure and apply deadlines to workload
- Ability to identify learning needs and motivate others
- Potential and willingness for personal change with the ability and commitment to learn new skills
Additional Criteria
Essential
- Physically fit and able to undertake the physical aspects of the role
- Flexible approach to work and willing to assist in all areas of the business
- Commit to an Enhanced DBS Clearance check. Successful applicants will be subject to acceptable references and satisfactory DBS clearance.
Qualifications
Essential
- Hold current registration with the HCPC with a minimum of 3 years post-registration experience and be free from any cautions or conditions on practice
- Hold a full UK driving licence with a maximum of 3 penalty points and no disqualifications within the last five years
Desirable
- Hold/Working towards a BSc (or higher) in Paramedic Practice or equivalent
- Hold formal mentorship or education qualification
- Hold the Diploma in Immediate Medical Care (DipIMC RCSEd)
- Hold relevant post-registration courses such as ALS, APLS, ATLS, PHTLS
- Be an instructor in one or more clinically relevant recognised courses e.g. ALS
- Hold CERAD L3 Emergency Driving Qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
