Head of Clinical Operations

Job description

Job responsibilities

Duties and Responsibilities

Leadership

• Promote the vision, values and objectives of Enhanced Care Services and demonstrate a commitment to the organisational strategy and culture.
• To provide visible leadership to the clinical operations team.
• Demonstrate that fairness and respect are central to excellent leadership behaviours and influence others to do the same.
• Establish a supportive, fair and open culture that encourages the team to meet required performance and clinical standards.
• Demonstrate commitment to continuously improving your own skills, behaviours and experience to deliver improved patient outcomes and service delivery.

Service Delivery & Contract Management

• Ensure all services provided are patient-focused and of high quality, optimising the resources available.
• Develop a high performing clinical team who are held to account in terms of delivery and clinical outcomes.
• Accountable for the effective delivery of all clinical operations, including workforce, fleet, logistics, equipment, medicines, scheduling. Some responsibilities may be delegated to the wider leadership team.
• Accountable for maintaining operational performance within scope of influence, including tendering and mobilisation of operational contracts.
• Accountable for contract compliance against predetermined key performance and quality indicators.
• Report internally and externally on contract performance and compliance as required.
• Hold and responsibly manage the delegated operational budget for the Clinical Operations delivery in accordance with ECS Financial Instructions and Scheme of Delegation.
• Establish and maintain close working relationships with external partners to foster effective collaborative working and effective contract management.
• In partnership with or on behalf of the Executive Leadership Team, liaise with other healthcare providers, healthcare organisations, customers and commissioners to facilitate effective and safe service delivery.
• Be responsible across clinical operations for medicines management in line with legislation and ECS Policy.
• Be responsible for assessing and managing risk in line with ECS Policy, including maintenance of the risk register for clinical operations.
• Develop and create reports on operations activity in a format that could be shared and interpreted by others both internally and externally with local, regional and national stakeholders.
• Attend/chair internal and external meetings representing ECS.
• Manage complaints and oversee incident investigation and reporting procedures, considering any quality improvement and ensuring clear communications to team members is in a constructive manner.
• Participate in an on-call rota as the company duty manager, providing a single point of contact for staff and external partners to report urgent issues or escalate concerns.

People Management

• Responsible for line management of the Ambulance Operations Manager, Event Operations Manager and Fleet & Logistics Manager
• Provide senior line management for all staff within clinical operations, providing a point of escalation for people management requirements.
• Ensure that all staff within clinical operations are aware of, and understand, the policies and procedures of ECS.
• Facilitate a positive culture of openness, learning and wellbeing.
• Support recruitment and selection activity.

Quality Improvement & Organisational Development

• Engage with all ECS teams to ensure that work streams are able to meet their objectives. Actively involve all stakeholders where appropriate.
• Be responsible for the development and implementation of policy within clinical operations.
• Support ongoing organisational development including the development of policies and procedures to guide practice.

Person Specification

Qualifications

Essential

• - Management/leadership qualification or equivalent demonstrable experience
• - Hold a full UK driving licence with a maximum of 3 penalty points

Desirable

• - Hold a degree in relevant subject
• - Project management qualification
• - Quality improvement qualification

Experience

Essential

• - Demonstrable experience within operational healthcare management
• - Good knowledge of NHS landscape and commissioning structure
• - Excellent written and verbal communication skills
• - Good IT skills to enable accurate record keeping
• - Experience of managing service delivery against contract specifications and key performance indicators
• - Experience of engaging with stakeholders at all levels
• - Well developed negotiating and reasoning skills
• - Experience of first line people management

Desirable

• - In-depth knowledge of frontline ambulance service operations
• - In-depth knowledge of the UK event sector
• - Experience of managing a delegated budget
• - A good knowledge of people management processes

Aptitudes and Attributes

Essential

• - Promote the values of Enhanced Care Services and demonstrate a commitment to the organisational strategy and culture
• - Demonstrate excellent interpersonal, teamwork, communication and social skills
• - Demonstrate ability to work on own initiative, be forward thinking and able to work independently
• - Ability to prioritise, act under pressure and apply deadlines to workload
• - Ability to identify learning needs and motivate others
• - Potential and willingness for personal change with the ability and commitment to learn new skills

Additional Criteria

Essential

• - Flexible in approach to supporting the needs of the business
• - Able and willing to travel for work purposes
• - Ability to join the on call rota structure
• - Enhanced DBS Clearance in the last 5 years (or commit to an Enhanced DBS check)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Enhanced Care Services Ltd

Address

Unit H9 Adanac Park

Adanac Drive

Southampton

SO16 0BT

Employer's website

https://www.enhancedcareservices.co.uk/ (Opens in a new tab)