Job summary
We’re excited to offer fantastic opportunities for Enquiries Co-ordinators to join our Business Development team based in Hemel Hempstead.
We welcome applications from individuals seeking full-time, part-time, school hours, or bank work. Please indicate your preferred working pattern in your application — this will be discussed further at interview.
In return, we offer a competitive salary, a supportive working environment, and a range of employee benefits.
Main duties of the job
Your responsibilities will include:
To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare
The focus of this role is to convert enquires and referrals into bookings
Successful candidates will be expected to work 37.5 hours per week, pro-rata for part-time staff, on a shift basis over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.
About us
About Us
At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.
What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.
Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.
If this sounds like the place where you can bring your best, we’d love to hear from you.
Job description
Job responsibilities
We’re excited to offer fantastic opportunities for Enquiries Co-ordinators to join our Business Development team based in Hemel Hempstead.
We welcome applications from individuals seeking full-time, part-time, school hours, or bank work. Please indicate your preferred working pattern in your application — this will be discussed further at interview.
In return, we offer a competitive salary, a supportive working environment, and a range of employee benefits.
About Us
At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.
What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.
Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.
If this sounds like the place where you can bring your best, we’d love to hear from you.
About the role
Your responsibilities will include:
- To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare
- The focus of this role is to convert enquires and referrals into bookings
Successful candidates will be expected to work 37.5 hours per week, pro-rata for part-time staff, on a shift basis over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.
About you
The ideal candidate will have the following qualifications, skills and experience:
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
- Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
- Handling sensitive conversations.
- Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way.
- Experience of dealing with the public/patients.
For full details, please refer to the job description and person specification attached.
Benefits we offer
We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.
We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.
We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.
Benefits include:
- 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
- Contributory pension scheme
- Life Insurance
- Private Medical Insurance (upon completion of probationary period)
- Contribution towards eye care
- Cycle to Work Scheme
- Employee Assistance
- OSDH Discount
- Discounted Cinema Tickets
- Free on-site parking
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
Please note - this role does not qualify for a Certificate of Sponsorship.
Click apply today to be considered for the Enquiries Co-Ordinator role – we would love to hear from you!
Job description
Job responsibilities
We’re excited to offer fantastic opportunities for Enquiries Co-ordinators to join our Business Development team based in Hemel Hempstead.
We welcome applications from individuals seeking full-time, part-time, school hours, or bank work. Please indicate your preferred working pattern in your application — this will be discussed further at interview.
In return, we offer a competitive salary, a supportive working environment, and a range of employee benefits.
About Us
At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.
What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.
Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.
If this sounds like the place where you can bring your best, we’d love to hear from you.
About the role
Your responsibilities will include:
- To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare
- The focus of this role is to convert enquires and referrals into bookings
Successful candidates will be expected to work 37.5 hours per week, pro-rata for part-time staff, on a shift basis over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.
About you
The ideal candidate will have the following qualifications, skills and experience:
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
- Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
- Handling sensitive conversations.
- Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way.
- Experience of dealing with the public/patients.
For full details, please refer to the job description and person specification attached.
Benefits we offer
We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.
We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.
We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.
Benefits include:
- 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
- Contributory pension scheme
- Life Insurance
- Private Medical Insurance (upon completion of probationary period)
- Contribution towards eye care
- Cycle to Work Scheme
- Employee Assistance
- OSDH Discount
- Discounted Cinema Tickets
- Free on-site parking
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
Please note - this role does not qualify for a Certificate of Sponsorship.
Click apply today to be considered for the Enquiries Co-Ordinator role – we would love to hear from you!
Person Specification
Education/ Qualifications
Essential
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
Desirable
- Evidence of completing Microsoft office training
Experience
Essential
- Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
- Handling sensitive conversations
- Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
- Experience of dealing with the public/patients.
Desirable
- Pricing/quoting experience
- Previous healthcare experience
Knowledge/Skills
Essential
- Ability to engage at all levels with patients, Consultants and senior management
- Strong customer service skills
- A can-do attitude
- Good keyboard and computer skills.
- Excellent communication skills both written and oral.
- Ability to prioritise workload
- Ability to work as part of a team
Quality/Attributes
Essential
- Ambassador for the brand, who puts the patient first in all they do.
- Articulate and confident communicator
- Demonstrates OSD Values
- High levels of engagement.
- Able to work flexibly across 7 days a week when required
- Ability to work without direct supervision and determine own workload priorities.
- High standards of personal presentation appropriate to a quality healthcare environment
Person Specification
Education/ Qualifications
Essential
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
Desirable
- Evidence of completing Microsoft office training
Experience
Essential
- Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
- Handling sensitive conversations
- Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
- Experience of dealing with the public/patients.
Desirable
- Pricing/quoting experience
- Previous healthcare experience
Knowledge/Skills
Essential
- Ability to engage at all levels with patients, Consultants and senior management
- Strong customer service skills
- A can-do attitude
- Good keyboard and computer skills.
- Excellent communication skills both written and oral.
- Ability to prioritise workload
- Ability to work as part of a team
Quality/Attributes
Essential
- Ambassador for the brand, who puts the patient first in all they do.
- Articulate and confident communicator
- Demonstrates OSD Values
- High levels of engagement.
- Able to work flexibly across 7 days a week when required
- Ability to work without direct supervision and determine own workload priorities.
- High standards of personal presentation appropriate to a quality healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
